Eureka Solutions reviews and feedback - independently hosted by CustomerSure

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

tracy hadland – 18 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Russell Inns – 18 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ron Edwards – 18 Feb 22

All sorted, thank you. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 17 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 17 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Nick Dumbleton – 16 Feb 22

Thanks for looking into this and reporting back in detail Tony – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Murray Lindberg – 16 Feb 22

Amy is always friendly and helpful – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Val – 15 Feb 22

Connectivity issues investigated straight away, fixed within 2 hours. Thank you. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 15 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gavin Hamilton – 15 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Colin Marshall – 14 Feb 22

Great service! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Rachel Samuel – 14 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Gray – 14 Feb 22

Closing calls without resolving has happened again. – Do you have any other feedback on the support service received?

0/10 – How good were we at understanding your problem?
0/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Karen Geegan – 11 Feb 22

Hi Karen,

Apologies that this case was incorrectly closed.

It appears that your reply, "No they question was answered." was misunderstood and resulted in the case being closed before your questions had been fully answered.

We always want to improve our processes, so I've discussed with the team to make sure this type of issue doesn't occur again.

If you have any further questions, please let us know.

John Eadie
Support Team Leader

John Eadie – 16 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Tina Brazier – 11 Feb 22

Thank you for helping out. Adam was very attentive and thanks to his help we managed to save lots of time. He explained, advised and helped to devise plan on how to resolve the issue. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 10 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Edouard Vahram – 10 Feb 22

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

ALIDE VALBERGA – 07 Feb 22

Thank you for looking into our query so promptly. Query has been resolved. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 07 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Adam Middleton – 04 Feb 22

10/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Chris Plumb – 04 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Elaine Dunn – 04 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ayushi Sehmbi – 04 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Saima Javed – 03 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Audrey Boal – 02 Feb 22

The problem is not resolved as I can't log to support portal. My email is not recognised an Sam did not check that it worked before closing the case. – Do you have any other feedback on the support service received?

0/10 – How good were we at understanding your problem?
0/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Chris Plumb – 01 Feb 22

Hi Chris,

Apologies for the confusion on this case.

I've spoken to Sam, the final step that needed to be completed for you, was an email to be sent, which allowed you to set your password for the customer portal, this has now been done.

We always appreciate your feedback, if you have any other queries or would like to discuss this further, please let us know.

Regards
John Eadie
Support Team Leader

John Eadie – 01 Feb 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Saima Javed – 28 Jan 22

fantastic as always Daniel – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ashley – 27 Jan 22

Excellent as always – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gavin Richards – 27 Jan 22

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Richard Cheeseman – 27 Jan 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Mercedes Collins – 26 Jan 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Gray – 26 Jan 22

NA – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ron Edwards – 24 Jan 22

10/10 – How good were we at understanding your problem?
10/10 – How satisfied were you with the overall support service provided?

Angela Maclennan – 24 Jan 22

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Lorraine Phillips – 24 Jan 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Saima Javed – 24 Jan 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kim Day – 21 Jan 22

The problem hasn't been fixed. – Do you have any other feedback on the support service received?

8/10 – How good were we at understanding your problem?
3/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Chris Plumb – 21 Jan 22

Hi Chris,

Thank you for your time earlier on the phone.

Apologies for the confusion on this case, I've had a chat to Dev and the rest of team, so we will make sure this type of situation does not happen again.

I am glad you and I were able to prove out that the original fix worked. I also hope I've provided a good solution to give you the ability to update the various incorrect formats.

If you have any other queries or suggestions, then please let us know.

Regards
John Eadie
Support Team Leader

John Eadie – 21 Jan 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Gray – 20 Jan 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Becky – 19 Jan 22

Query handled very promptly and the problems cause was explained to me and how it was to be fixed. Tests carried out prior to completion of case. – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Neil Douglas – 19 Jan 22

Excellent understanding and service. Guided me how to sort the issue without it just being sorted. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Craig Ingram – 19 Jan 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alex – 18 Jan 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kate – 18 Jan 22

PERFECT RESPONSE AND ISSUE RESOLVED AS ALWAYS THANKS TONY – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

gary Mccrae – 17 Jan 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Linda Abercromby – 17 Jan 22

excellent service, very friendly, comprehensive and thorough and got problem sorted thanks! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

peter – 14 Jan 22

9/10 – How good were we at understanding your problem?
3/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Carolyn Warburton – 14 Jan 22

Hi Carolyn,

Thank you for your feedback on your support experience, we are sorry to hear of your dissatisfaction.

I have looked into this case further and I understand there were some delays in getting access to the server but I do apologise if you were not kept up to date during this time. We will take this on board and make sure this issue is addressed in future calls.

If you have any further comments please do not hesistate to get in touch.

Kind regards,
Jaclyn Quinn
Support Team Leader

Jaclyn Quinn – 14 Jan 22

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Anthony Torreggiani – 14 Jan 22

Fabulous support !! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jennifer Shilton – 13 Jan 22

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Based on 7559 reviews and 7556 ratings our customers rate us 9.7/10.

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