i dont understand why the case is closed, no solution has been put forward other than "your account manager will contact you" with no suggestion on timeframes. This is unsatisfactory. – Do you have any other feedback on the support service received?

• 3/10 – How good were we at understanding your problem?
• 3/10 – How well did we keep you informed of the status of your call?
• 3/10 – How satisfied were you with the overall support service provided?