John is always so patient and great at problem solving. He has a good way of explaining things and always manages to resolve any issues quickly that i have had. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?