Eureka Solutions reviews and feedback - independently hosted by CustomerSure

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

asa ekstrand – 06 May 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Gray – 05 May 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Justyna Jedrzejczyk – 04 May 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Anthony Torreggiani – 04 May 22 – Add public reply

Had to email to ask for an update on the problem, but apart from that everything was brilliant. Mark even phoned me to talk me through the problem and how he solved it. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
6/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Cale Hutchison – 04 May 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Chris Plumb – 03 May 22 – Add public reply

Once Daniel took over the case we got down to the cause with the performance issues and he was very helpful of getting this to a much better stage. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Asa Ekstrand – 03 May 22 – Add public reply

Adam was very slow to reply and help, but Tony was fantastic at resolving. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Charlotte Wilkinson – 29 Apr 22 – Add public reply

Deployment and Scripting being the issues, but Daniel kept his cool, unlike me (panicking), and we got there. Thankfully we had time on our hands to sort this issue before deadline. Thanks Daniel – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Lisa Howard – 29 Apr 22 – Add public reply

excellent guy – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gary Ferguson – 29 Apr 22 – Add public reply

6/10 – How good were we at understanding your problem?
3/10 – How well did we keep you informed of the status of your call?
2/10 – How satisfied were you with the overall support service provided?

Steve – 29 Apr 22 – Add public reply

Hi Steve,
Thank you for your time on our call yesterday. We appreciate your feedback and apologise about the issues on this case. As discussed I will speak to the team regarding these issues to be sure these do not happen again in future.
Kind regards,
Jaclyn

Jaclyn Quinn – 13 May 22

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve Wilson – 28 Apr 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

ASA EKSTRAND – 28 Apr 22 – Add public reply

Daniel was excellent, understood the issue, understood the importance of the issue and kept me informed all along the way. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

David Heafey – 28 Apr 22 – Add public reply

Daniel gives superb customer support and is always there to help when needed. We thank and appreciate him. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Lisa Howard – 26 Apr 22 – Add public reply

Daniel gives superb customer support and is always there to help when needed. We thank and appreciate him. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Lisa Howard – 26 Apr 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Suad Omer – 25 Apr 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 25 Apr 22 – Add public reply

Great service! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gisela – 25 Apr 22 – Add public reply

Daniel Fox handled this matter very well with great communication, understanding and was very "on the ball" with keeping up with the case. Hope anytime I raise a case with Eureka it is Daniel who picks it up :) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Dan Maitland – 22 Apr 22 – Add public reply

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Maarten Odding – 21 Apr 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

JOHN – 21 Apr 22 – Add public reply

Adam was very friendly and helpful. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sharon Green – 21 Apr 22 – Add public reply

Perfectly accurate response with result required - well done Jonathan – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sam Audsley – 20 Apr 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

lynda hanna – 19 Apr 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Dan Jackman – 14 Apr 22 – Add public reply

Great service!! Thanks – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gisela – 14 Apr 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Gray – 13 Apr 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shaun Stevenson – 12 Apr 22 – Add public reply

excellent – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ashley Thoms – 08 Apr 22 – Add public reply

Really frustrated and dissatisfied. – Do you have any other feedback on the support service received?

1/10 – How good were we at understanding your problem?
1/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Roland Bricknell – 08 Apr 22 – Add public reply

Good morning Roland,
Thank you for your time on our phonecall today, apologies again for the issues on this case I have now spoken with the support consultant involved and we will make sure this type of issue doesnt happen again.
As discussed please get in touch with me if you would like to go over any area of this ticket that you are not fully satisfied is resolved.
Kind regards,
Jaclyn

Jaclyn Quinn – 20 Apr 22

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

THOMAS MURRAY – 07 Apr 22 – Add public reply

Both people (Adam Crosby and Syed Atique) that dealt with me were patient, understanding, thorough and efficient. Thanks for helping us resolve the issue so quickly. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Debra Hardy – 06 Apr 22 – Add public reply

Daniel was great – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

aaron – 06 Apr 22 – Add public reply

10/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Clair McMillan – 04 Apr 22 – Add public reply

Fantastic response time. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Eric Carroll – 01 Apr 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Russell Inns – 31 Mar 22 – Add public reply

Very quick response which resolved our issue. Provided us with future learning points! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Rachel Samuel – 31 Mar 22 – Add public reply

Excellent and prompt servicer as always – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gavin Richards – 31 Mar 22 – Add public reply

Amy dealt with the Problem immediately thank you . – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

ROBERT MCDILL – 31 Mar 22 – Add public reply

we host sage on a managed cloud service - its sometime quite hard to determine the issue and who is responsible to fix - Ross is always helpful in sending our cloud provider documentation to fix issues at their end - but sometimes i find it quite hard to determine where the issue /fault is and who is responsible and Im the one who has to keep momentum going and step in when we get to an impasse - I was out of sage for 3 days this week and although i can get access again, my original problem still stands - but i had to get on with work and will have to pick up the issue again next week. Im therefore going to have to look at how we manage sage and how its going to work going forward. – Do you have any other feedback on the support service received?

6/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
5/10 – How satisfied were you with the overall support service provided?

Sue Reynolds – 31 Mar 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

AUDREY BOAL – 28 Mar 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Tracy Hadland – 28 Mar 22 – Add public reply

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Ian Mason – 24 Mar 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

victoria gilca – 24 Mar 22 – Add public reply

Incredibly helpful as usual :) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Nicola – 24 Mar 22 – Add public reply

Problem logged and promised call back, call back as promised and kept up to date with emails. Error resolved itself with re-boot – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jane Chung – 24 Mar 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Gray – 23 Mar 22 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Suzy Williams – 22 Mar 22 – Add public reply

You did not solve the problem and closed the ticket despite my main arguments that you didn't seem to understand the problem. I was very very disppointed and i will be re-opening this case and seeing if you will manage to understand the problem this time. – Do you have any other feedback on the support service received?

0/10 – How good were we at understanding your problem?
0/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Dean Quinton – 22 Mar 22 – Add public reply

Eureka Solutions Customer Service

Eureka Solutions Reviews

Quick links

Trustworthy Reviews