Eureka Solutions Reviews

Based on 3094 reviews and 3091 ratings our customers rate us 9.6/10.

    • 9/10 – How good were we at understanding your problem?
    • 7/10 – How well did we keep you informed of the status of your call?
    • 6/10 – How satisfied were you with the overall support service provided?

    23 Feb 17 Add public reply

  1. Quick response as usual - thank you – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    23 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    23 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    22 Feb 17 Add public reply

  2. Unsure why a quotation is needed for a feature that is a default within sage. What is the point in paying a support fee?? – Do you have any other feedback on the support service received?

    • 4/10 – How good were we at understanding your problem?
    • 4/10 – How well did we keep you informed of the status of your call?
    • 0/10 – How satisfied were you with the overall support service provided?

    22 Feb 17 Add public reply

  3. Sarah immediately helped resolve my issue, couldn't have been more helpful. Thanks – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    22 Feb 17 Add public reply

  4. yes always. reliable service, problem resolved which allows us to continue business with minimal interruption. Thanks Hilary. The best as ever – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    21 Feb 17 Add public reply

  5. Very fast and simple solution to my problem, Thanks Sarah – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    20 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    20 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    20 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    20 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    20 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    17 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    17 Feb 17 Add public reply

  6. Very happy with Sarah resolving the issues in double quick time. had to put the pressure on after Hilary's recent excellent performances but Sarah is already moving up the leader board into second place. great stuff Eureka and Sarah. thanks again – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    16 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    15 Feb 17 Add public reply

  7. No all good – Do you have any other feedback on the support service received?

    • 8/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    15 Feb 17 Add public reply

  8. A solution was provided to the problem relatively quickly once it was addressed. However, since I am based in the Middle East, with different weekend working and 4 hour time difference the problem took from Thursday to Tuesday to be looked at. – Do you have any other feedback on the support service received?

    • 8/10 – How good were we at understanding your problem?
    • 5/10 – How well did we keep you informed of the status of your call?
    • 6/10 – How satisfied were you with the overall support service provided?

    15 Feb 17 Add public reply

  9. Thank you for the help on this, great work as usual – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Feb 17 Add public reply

  10. Fast response, thank you – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Feb 17 Add public reply

  11. Hilary was her usual professional self despite not getting much initial help. thanks again Hilary and Eureka – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Feb 17 Add public reply

  12. Superb service. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Feb 17 Add public reply

  13. Excellent Service - Thank you – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    13 Feb 17 Add public reply

  14. Very helpful in frustrating circumstances – Do you have any other feedback on the support service received?

    • 9/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    13 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    13 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    13 Feb 17 Add public reply

  15. This was well worthwhile finally resolving some issues on BOMs – Do you have any other feedback on the support service received?

    • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    10 Feb 17 Add public reply

  16. Another problem solved quickly. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    10 Feb 17 Add public reply

  17. Jonathon was tremendously helpful. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    10 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    09 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    08 Feb 17 Add public reply

  18. Great support as always from John! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    08 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    08 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    07 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    07 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    07 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    07 Feb 17 Add public reply

  19. John was very helpful and sorted a complex problem out. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    07 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    06 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    06 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    06 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    03 Feb 17 Add public reply

  20. This was extremely urgent as the carriers are due in earlier on a Friday. Hilary Bond still managed to resolve in the short time scale. A record even by her/Eureka standards. Thanks as always. Gary – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    03 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    03 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    02 Feb 17 Add public reply

  21. Both John and Jim were immense. Lovely stuff. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    02 Feb 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    02 Feb 17 Add public reply

  22. Kevin understands the problem and solves quickly. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    02 Feb 17 Add public reply

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