Eureka Solutions Reviews

1. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Brian Clark – 23 Jan 20 – Add public reply
2. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Jane Connelly – 23/01/2020 – Add public reply
3. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Haley Glass – 22 Jan 20 – Add public reply
4. POLITE & SPEEDY RESOLUTION – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   JENNY – 22 Jan 20 – Add public reply
5. • 9/10 – How good were we at understanding your problem?
   • 8/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Michael Day – 22 Jan 20 – Add public reply
6. Rebecca is always prompt and effective when resolving our NetSuite issues. – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Kenneth Mackenzie – 22 Jan 20 – Add public reply
7. Our issue was resolved extremely quickly, very happy with the support service received – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Jen Mason – 22 Jan 20 – Add public reply
8. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Kenneth Mackenzie – 22 Jan 20 – Add public reply
9. Sarah was prompt and effective in dealing with our issue. – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Kenneth Mackenzie – 21 Jan 20 – Add public reply
10. Issue resolved speedily with no disruption. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Eric Carroll – 21 Jan 20 – Add public reply
11. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Clare Buttery – 20 Jan 20 – Add public reply
12. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Mark Jones – 20 Jan 20 – Add public reply
13. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Mark B – 17 Jan 20 – Add public reply
14. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Andrew Black – 17 Jan 20 – Add public reply
15. Richard Hattel is a great helper, thank you very much! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Wei – 16 Jan 20 – Add public reply
16. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Herbert Sowemimo – 16 Jan 20 – Add public reply
17. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Herbert Sowemimo – 16 Jan 20 – Add public reply
18. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    jennifer breslin – 16 Jan 20 – Add public reply
19. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Herbert Sowemimo – 16 Jan 20 – Add public reply
20. • 8/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    Julie Mckelvie – 15 Jan 20 – Add public reply
21. Fantastic, efficient service yet again - Thanks Amy! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Christopher McQuade – 15 Jan 20 – Add public reply
22. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    jennifer breslin – 15 Jan 20 – Add public reply
23. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    jennifer breslin – 15 Jan 20 – Add public reply
24. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Herbert Sowemimo – 15 Jan 20 – Add public reply
25. A list of my heroes: 1. Bob Dylan 2. Ronnie Meldrum 3. Jesus – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Christopher McQuade – 14 Jan 20 – Add public reply
26. Aged 71, I am slightly hard of hearing and so had some difficulty understanding Amy's softly spoken Scottish accent, but otherwise no complaints. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Ian Mason – 14 Jan 20 – Add public reply
27. Great support from Rebecca, it has given me a piece of mind that I have somewhere friendly and reliable to go next time I have any issues or queries. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Ellis Bowman – 14 Jan 20 – Add public reply
28. The issue was sorted quickly and with ease – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    ALICK CONSTABLE – 14 Jan 20 – Add public reply
29. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    jennifer breslin – 14 Jan 20 – Add public reply
30. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Paul Zarifa – 14 Jan 20 – Add public reply
31. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Moazzam – 14 Jan 20 – Add public reply
32. Excellent job – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jenny Shilton – 14 Jan 20 – Add public reply
33. Go the extra mile to check if there is a way around what we are trying to do and advise if it is a prblem that has a solution in development with Netsuite – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Clare Buttery – 13 Jan 20 – Add public reply
34. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Herbert Sowemimo – 10 Jan 20 – Add public reply
35. Fantastic support! This will help our customers so much :) – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jo Kilcoyne – 10 Jan 20 – Add public reply
36. Amazing support as always! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jo Kilcoyne – 10 Jan 20 – Add public reply
37. Richard was quick and efficient in dealing with my issue, thanks for the help! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Benjamin Cottin – 10 Jan 20 – Add public reply
38. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Brian Clark – 10 Jan 20 – Add public reply
39. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Brian Clark – 10 Jan 20 – Add public reply
40. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Herbert Sowemimo – 09 Jan 20 – Add public reply
41. Reza has always been amazing at solving all issues! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    SEV – 09 Jan 20 – Add public reply
42. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Yvonne Firth – 09 Jan 20 – Add public reply
43. Rebecca was very efficient, she logged on to my PC and was able to resolve the issue. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Irene McAughey – 08 Jan 20 – Add public reply
44. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    JIM MCNELLIS – 07 Jan 20 – Add public reply
45. Jonathan is always really helpful and deals with my requests quickly. – Do you have any other feedback on the support service received?

    • 9/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Rebecca Hoskins – 07 Jan 20 – Add public reply
46. The response and solution was immediate, even on a Friday evening. Additional query was followed up and resolved so that Monday morning everything was working fine. This is much appreciated. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    J Hemmings – 06 Jan 20 – Add public reply
47. Not all heros wear capes! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Christopher McQuade – 06 Jan 20 – Add public reply
48. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Clare Buttery – 06 Jan 20 – Add public reply
49. Good services – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Kevin – 03 Jan 20 – Add public reply
50. I didn't hear back from Amy and ended up sorting the issue myself. – Do you have any other feedback on the support service received?

    • 6/10 – How good were we at understanding your problem?
    • 5/10 – How well did we keep you informed of the status of your call?
    • 3/10 – How satisfied were you with the overall support service provided?

    Rachel – 03 Jan 20 – Add public reply

    • 

      Hi Rachel,

      Thank you for your time on our call earlier this afternoon.

      As discussed, there was an internal admin / communication error which led to your case not being flagged as high priority, so you did not get a response as quickly as you would have liked.

      We are glad you resolved the issue swiftly yourself. We will endeavour to ensure this issue does not occur again, however if you feel you require a quicker response than you are getting please do get in touch to let us know.

      Best regards,
      Ronnie

      Ronald Meldrum – 06 Jan 20

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