Eureka Solutions Reviews

Based on 3762 reviews and 3759 ratings our customers rate us 9.7/10.

  1. good advice as always from Hilary – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
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    23 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
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    23 Nov 17 Add public reply

  2. Unable to solve the problem. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    23 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    22 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    22 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    22 Nov 17 Add public reply

  3. Excellent job ! Always a pleasure – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    22 Nov 17 Add public reply

  4. YES. PERFECT EFFICIENT SERVICE AS EVER FROM HILARY BOND – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    21 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
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    21 Nov 17 Add public reply

  5. Fantastic – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    21 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    21 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    21 Nov 17 Add public reply

  6. I was very keen to receive a quick response to my query in order to meet our internal deadline for management accounts. In the absence of support I had to spend additional time to try and determine what the WIP balances represented and finalised our accounts without Eureka input. I don't believe my query was fully understood. To tell me by email at 17.10 on Friday (following an initial query on the previous Monday) that everything looks to be fine didn't address my issue and support fell short of my expectation. – Do you have any other feedback on the support service received?

    • 4/10 – How good were we at understanding your problem?
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    20 Nov 17 Add public reply

  7. Fantastic – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    20 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    17 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    17 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
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    17 Nov 17 Add public reply

  8. Danni is really patient and understanding and explains everything clearly – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    17 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    17 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    16 Nov 17 Add public reply

  9. Kevin sorted something that had dragged on from Last Friday ! Only took him 30min Max. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    16 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    15 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    15 Nov 17 Add public reply

  10. We were advised that we would need to remind Eureka to issue us a new activation code once we had paid for the service. I feel Eureka should manage this , especially since we are paying for the service up front. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 3/10 – How satisfied were you with the overall support service provided?

    14 Nov 17 Add public reply

    • Person’s avatar

      Hi Fiona,

      Thank you for taking my call earlier.

      We have taken your comments on board and have added an internal procedure to allow us to get your licence to you once we have received payment. This replaces the process of waiting on the third party to release the licence.

      I hope this helps, and we appreciate your feedback.

      Best regards,
      Ronnie,
      --
      Ronald Meldrum

      Ronald Meldrum –

    • 10/10 – How good were we at understanding your problem?
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    14 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    • 10/10 – How satisfied were you with the overall support service provided?

    14 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    • 10/10 – How satisfied were you with the overall support service provided?

    13 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    • 10/10 – How satisfied were you with the overall support service provided?

    13 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    • 10/10 – How satisfied were you with the overall support service provided?

    13 Nov 17 Add public reply

    • 9/10 – How good were we at understanding your problem?
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    • 9/10 – How satisfied were you with the overall support service provided?

    10 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    09 Nov 17 Add public reply

  11. Request postponed – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    09 Nov 17 Add public reply

  12. ....and he didn't even have to log in to see what was wrong....all resolved! Thanks, Jonathan :) – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    09 Nov 17 Add public reply

    • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
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    09 Nov 17 Add public reply

  13. Wonderful help to tweak a report to meet our needs. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    09 Nov 17 Add public reply

    • 8/10 – How good were we at understanding your problem?
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    • 9/10 – How satisfied were you with the overall support service provided?

    08 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    08 Nov 17 Add public reply

  14. Thanks Hilary! Put my mind at ease during a tiring hard time for me :) – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    08 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    08 Nov 17 Add public reply

  15. Hilary was very helpful as usual. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    06 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    • 10/10 – How satisfied were you with the overall support service provided?

    03 Nov 17 Add public reply

    • 9/10 – How good were we at understanding your problem?
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    • 9/10 – How satisfied were you with the overall support service provided?

    03 Nov 17 Add public reply

    • 10/10 – How good were we at understanding your problem?
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    03 Nov 17 Add public reply

  16. Hilary has always been exceedingly helpful whenever she has assisted me. She resolved my issue quickly and effectively. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    03 Nov 17 Add public reply

    • 9/10 – How good were we at understanding your problem?
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    • 10/10 – How satisfied were you with the overall support service provided?

    03 Nov 17 Add public reply

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