Eureka Solutions Reviews

Based on 7440 reviews and 7437 ratings our customers rate us 9.7/10.

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    04 Feb 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    04 Feb 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    04 Feb 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    04 Feb 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    03 Feb 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    02 Feb 22 Add public reply

  1. The problem is not resolved as I can't log to support portal. My email is not recognised an Sam did not check that it worked before closing the case. – Do you have any other feedback on the support service received?

    • 0/10 – How good were we at understanding your problem?
    • 0/10 – How well did we keep you informed of the status of your call?
    • 0/10 – How satisfied were you with the overall support service provided?

    01 Feb 22 Add public reply

    • Person’s avatar

      Hi Chris,

      Apologies for the confusion on this case.

      I've spoken to Sam, the final step that needed to be completed for you, was an email to be sent, which allowed you to set your password for the customer portal, this has now been done.

      We always appreciate your feedback, if you have any other queries or would like to discuss this further, please let us know.

      Regards
      John Eadie
      Support Team Leader

      John Eadie –

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    28 Jan 22 Add public reply

  2. fantastic as always Daniel – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    27 Jan 22 Add public reply

  3. Excellent as always – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    27 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    27 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    26 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    26 Jan 22 Add public reply

  4. NA – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    24 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How satisfied were you with the overall support service provided?

    24 Jan 22 Add public reply

    • 8/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    24 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    24 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    21 Jan 22 Add public reply

  5. The problem hasn't been fixed. – Do you have any other feedback on the support service received?

    • 8/10 – How good were we at understanding your problem?
    • 3/10 – How well did we keep you informed of the status of your call?
    • 0/10 – How satisfied were you with the overall support service provided?

    21 Jan 22 Add public reply

    • Person’s avatar

      Hi Chris,

      Thank you for your time earlier on the phone.

      Apologies for the confusion on this case, I've had a chat to Dev and the rest of team, so we will make sure this type of situation does not happen again.

      I am glad you and I were able to prove out that the original fix worked. I also hope I've provided a good solution to give you the ability to update the various incorrect formats.

      If you have any other queries or suggestions, then please let us know.

      Regards
      John Eadie
      Support Team Leader

      John Eadie –

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    20 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    19 Jan 22 Add public reply

  6. Query handled very promptly and the problems cause was explained to me and how it was to be fixed. Tests carried out prior to completion of case. – Do you have any other feedback on the support service received?

    • 9/10 – How good were we at understanding your problem?
    • 7/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    19 Jan 22 Add public reply

  7. Excellent understanding and service. Guided me how to sort the issue without it just being sorted. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    19 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    18 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    18 Jan 22 Add public reply

  8. PERFECT RESPONSE AND ISSUE RESOLVED AS ALWAYS THANKS TONY – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    17 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    17 Jan 22 Add public reply

  9. excellent service, very friendly, comprehensive and thorough and got problem sorted thanks! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Jan 22 Add public reply

    • 9/10 – How good were we at understanding your problem?
    • 3/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    14 Jan 22 Add public reply

    • Person’s avatar

      Hi Carolyn,

      Thank you for your feedback on your support experience, we are sorry to hear of your dissatisfaction.

      I have looked into this case further and I understand there were some delays in getting access to the server but I do apologise if you were not kept up to date during this time. We will take this on board and make sure this issue is addressed in future calls.

      If you have any further comments please do not hesistate to get in touch.

      Kind regards,
      Jaclyn Quinn
      Support Team Leader

      Jaclyn Quinn –

    • 8/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    14 Jan 22 Add public reply

  10. Fabulous support !! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    13 Jan 22 Add public reply

  11. Excellent, as always – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    12 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    11 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    11 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    10 Jan 22 Add public reply

  12. Jaclyn was very prompt at sorting the issue. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    07 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    07 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    06 Jan 22 Add public reply

  13. Always room for improvement - your man who took my initial call wasn't au fait with our system and so had to wait (not long) for a response. But overall pretty decent support. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    06 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    06 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    05 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    05 Jan 22 Add public reply

  14. First class prompt assistance from AMY – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    04 Jan 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    03 Jan 22 Add public reply

  15. Should have read prior emails first!! Did get a response from Luke. Not sure what to do but he did look into and provide me steps to fix prior postings. Am I to assume that postings going forward will be posted to the department "General Farm"? – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    23 Dec 21 Add public reply

  16. I haven't heard anything on this since submitting it and not sure now who I submitted it to. I still cannot see discounts being posted to the department "General Farm" and there is still $583.35 in discounts taken at time of payment sitting in the discount a/c #46700 with no department. Please advise how we need to resolve. Many thanks, Jackie – Do you have any other feedback on the support service received?

    • 0/10 – How good were we at understanding your problem?
    • 0/10 – How well did we keep you informed of the status of your call?
    • 0/10 – How satisfied were you with the overall support service provided?

    23 Dec 21 Add public reply

    • Person’s avatar

      Hi Jackie,

      I wanted to acknowledge this review, as I see you left a subsequent review stating that you did not see the emails with the solution for this case.

      If you need further assistance on the issue, please contact support via the normal email address please.

      Regards
      John Eadie
      Support Team Leader

      John Eadie –

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?

    23 Dec 21 Add public reply

  17. Fantastic thanks – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    20 Dec 21 Add public reply

    • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    16 Dec 21 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    15 Dec 21 Add public reply

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