Hang Deng – 14 Feb 23
T Williams – 13 Feb 23
quick responsive ,knew what we needed done right away and sorted the issue we had. – Do you have any other feedback on the support service received?
Robert Mcmillan – 13 Feb 23
Again always good to speak to Tony and his vast knowledge – Do you have any other feedback on the support service received?
Audrey Bell – 10 Feb 23
Sam was fantastic very knowledgeable with prompt resolution. – Do you have any other feedback on the support service received?
LARITZA WALSH – 09 Feb 23
Alex Messam – 07 Feb 23
Jayne Mason – 07 Feb 23
No issues – Do you have any other feedback on the support service received?
Jim Flood – 07 Feb 23
I was directed by my IT team to contact Eureka to resolve and issue, you replied to my request for help by directing me to my IT team. – Do you have any other feedback on the support service received?
Kay Duffy – 03 Feb 23
Hello Kay,
Thank you for your feedback and I am sorry to hear that you were disappointed with the support offered on this occasion. As advised by our support rep the reported issue would require input from your IT team as it was a security permission on your machine that would need amended rather than a setting within Sage itself and your IT team would need to confirm that this would not have any impact on any other systems that you are using. Our support rep had tried to call you to explain this as well as emailing before closing the case but was unfortunately unable to reach you on the phone. If however you are still having issues with this once your IT team have enabled the required setting then please let our support team know and we would be happy to assist further with this.
Kind regards,
Alyson McMenemy
Customer Success Director
Alyson McMenemy –
Tracy Hadland – 03 Feb 23
Alastair Russell – 02 Feb 23
Christine Mccarthy – 30 Jan 23
mrs lynda hanna – 28 Jan 23
Matthew Bunn – 27 Jan 23
Rokia – 27 Jan 23
Christine Mccarthy – 26 Jan 23
Terri – 25 Jan 23
We have looked into the query with Adam from Eureka and resolved it. Thank you for your help ! – Do you have any other feedback on the support service received?
Marcin Czerniawski – 25 Jan 23
Pat Martin – 25 Jan 23
Amy solved the issue quickly and professionally. – Do you have any other feedback on the support service received?
Heritage Parts Centre – 24 Jan 23
Hang Deng – 24 Jan 23
Great service! Very reassuring on a potential business critical issue. – Do you have any other feedback on the support service received?
Dean – 23 Jan 23
Great Support – Do you have any other feedback on the support service received?
Jennifer Shilton – 20 Jan 23
Thought the response was direct and a tad unhelpful apart form an opportunity to offer consultancy time. – Do you have any other feedback on the support service received?
Audrey Bell – 19 Jan 23
Hi Audrey,
Thank you for your feedback on your recent support case and I am sorry to hear that you were disappointed with the support service on this occasion. I understand that the functionality that you were looking for is not available in your current system as standard and our support consultant had advised on the standard process for you. However if you still require any further assistance with this please contact our support team and we would be happy to assist.
Kind regards,
Alyson McMenemy
Customer Success Director
Alyson McMenemy –
Problem solved ! Not only Heather helped to solve the problem but we have learned new way of reconciling uncompleted POs. Thank you Heather ! – Do you have any other feedback on the support service received?
Marcin Czerniawski – 19 Jan 23
Emma responded to the query really quickly. The reply was insightful and really helpful. Thank you Emma ! – Do you have any other feedback on the support service received?
Marcin Czerniawski – 19 Jan 23
Steve M – 19 Jan 23
Audrey Bell – 19 Jan 23
Zeynep Bengu – 19 Jan 23
First support call wasn't registered or followed up on 17/01/2023 Second call on 18/01/2023 was registered and sorted. – Do you have any other feedback on the support service received?
Alex – 19 Jan 23
Thanks John – Do you have any other feedback on the support service received?
Ana Odobescu – 18 Jan 23
Great Support – Do you have any other feedback on the support service received?
Jennifer Shilton – 17 Jan 23
Dealt with the query quickly – Do you have any other feedback on the support service received?
Clare Baker – 17 Jan 23
Oliver Danesh – 16 Jan 23
Had to send another e-mail asking for spindle pro auto to be put back on apart from this the service was really good from Adam – Do you have any other feedback on the support service received?
Clare Baker – 16 Jan 23
Thanks John!!! – Do you have any other feedback on the support service received?
Ana Odobescu – 13 Jan 23
Lorraine Phillips – 12 Jan 23
Great Support – Do you have any other feedback on the support service received?
Jennifer Shilton – 12 Jan 23
Sharan Sloan – 12 Jan 23
Hang Deng – 12 Jan 23
Audrey Bell – 12 Jan 23
Jayne Mason – 10 Jan 23
Craig SHEARER – 10 Jan 23
Hang Deng – 06 Jan 23
Tony replied swiftly to our query and helped us to understand core of the problem which led to satisfactory outcome. Thank you Tony ! – Do you have any other feedback on the support service received?
Marcin Czerniawski – 06 Jan 23
Great communication and speedy resolution, support was done by Chelsea Campbell, not on the list of support reps to choose from. – Do you have any other feedback on the support service received?
John – 06 Jan 23
My query was sorted in a very efficient manner and Amy was very helpful, understanding and friendly – Do you have any other feedback on the support service received?
Linda Abercromby – 05 Jan 23
Hang Deng – 05 Jan 23
Elizabeth Glackin – 04 Jan 23
Nichola has been very helpful and resolved our issue soon after the initial request – Do you have any other feedback on the support service received?
Hang Deng – 04 Jan 23
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