Eureka Solutions Reviews

Based on 5705 reviews and 5702 ratings our customers rate us 9.7/10.

  1. Excellent service – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    03 Oct 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    02 Oct 19 Add public reply

  2. We weren't told that work on our system would interrupt essential daily activities such as putting on sales order. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    02 Oct 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    02 Oct 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    02 Oct 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    01 Oct 19 Add public reply

  3. I called about 11am & spoke to a female who said would log call, then phoned back at 12.20 as no-one contacted me, I then received e-mail that call was logged at 12.20 but it was 11am. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 1/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    01 Oct 19 Add public reply

  4. Excellent as always. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    01 Oct 19 Add public reply

  5. Excellent service and outcome, thank you very much Kevin! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    30 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    30 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    30 Sep 19 Add public reply

  6. Amy was very helpful in getting the issue resolved quickly. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    30 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    30 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    30 Sep 19 Add public reply

  7. Excellent service as always from Kevin. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    27 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    27 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    26 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    26 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    26 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    26 Sep 19 Add public reply

  8. Both Rebecca Park and Jaclyn worked on this issue. I believe Graeme Etheridge fixed it. Thank you team. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    26 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    26 Sep 19 Add public reply

  9. First class service from Jonathan - issue resolved very efficiently. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    26 Sep 19 Add public reply

  10. Quick and concise answer – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    25 Sep 19 Add public reply

  11. Still is not not resolved – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 5/10 – How satisfied were you with the overall support service provided?

    25 Sep 19 Add public reply

    • Person’s avatar

      Hi Ron,

      Apologies, can you tell me which case this refers to please? Is it 112784?

      I will open the case again and get a member of the team to contact you.

      Best regards,
      Ronnie

      Ronald Meldrum
      Support Manager

      **********

      Hi Ronnie,

      Case no# 112784 is correct.

      Thank you.

      Ron

      Ronald Meldrum –

    • 9/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    25 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    25 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    24 Sep 19 Add public reply

    • 8/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    24 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    24 Sep 19 Add public reply

  12. 3 different people had to explain the issue multiple times as the wrong thing kept being investigated whilst all the time we were not taking card payments. We were provided with an explanation of why this was happening which was completely wrong and we were informed of the wrong process which luckily we didn't follow as we knew from training with Kenneth not to do what was instructed. It has taken over a week to get resolved and as a result we have not taken £80k in payments – Do you have any other feedback on the support service received?

    • 1/10 – How good were we at understanding your problem?
    • 5/10 – How well did we keep you informed of the status of your call?
    • 2/10 – How satisfied were you with the overall support service provided?

    24 Sep 19 Add public reply

    • Person’s avatar

      Hi Andrea,

      Thank you for your feedback on this issue, it is much appreciated. We are really sorry this unfortunate that this issue arose, we were fully aware of the severity of this issue and the importance of resolving this issue as urgently as possible. This particular problem was very difficult to pinpoint based on the information we had available when the call was logged. Only once all relevant information was gathered could we identify and resolve the issue. The issue itself was underlying within the web portal development within a particular area and given it’s complexity it was not something which either of us managed to pick up in our testing or UAT. Due to its reliance on a 3rd party payment provider and the fact that it functioned in some areas and not others made finding a resolution very challenging. We do regret that you encountered this issue and please do be assured our team were very committed to finding the resolution urgently. We are glad that this issue is now resolved and if we can provide any further information please do let us know. Once again we apologise for the disappointment with this support case and thank you for taking the time to feed this back.

      Kind regards,

      Ronald Meldrum
      Support Manager

      Ronald Meldrum –

  13. Anthony is always very helpful and fixes issues quickly – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    24 Sep 19 Add public reply

    • 8/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    24 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    24 Sep 19 Add public reply

  14. Fixed super quickly – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    23 Sep 19 Add public reply

  15. A clear, comprehensive reply was provided – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    23 Sep 19 Add public reply

    • 9/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    23 Sep 19 Add public reply

  16. Closed the ticket before I could confirm that the problem is resolved. – Do you have any other feedback on the support service received?

    • 7/10 – How good were we at understanding your problem?
    • 7/10 – How well did we keep you informed of the status of your call?
    • 3/10 – How satisfied were you with the overall support service provided?

    23 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    23 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    20 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    20 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    20 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    19 Sep 19 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    19 Sep 19 Add public reply

  17. Great Service – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    19 Sep 19 Add public reply

  18. Quick response and solution found. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    19 Sep 19 Add public reply

  19. The team went above and beyond to fix my very trying problem. Outstanding service all round. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    19 Sep 19 Add public reply

    • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    18 Sep 19 Add public reply

  20. Need to ensure that the case is not answered in isolation. Previous case should have been taken into consideration, as was linked to the issue we were trying to resolve. I wasn't around to answer queries before the case was closed, so that may have been a contributing factor to the way this case was dealt with. – Do you have any other feedback on the support service received?

    • 5/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 6/10 – How satisfied were you with the overall support service provided?

    18 Sep 19 Add public reply

    • 8/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    18 Sep 19 Add public reply

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