Eureka Solutions Reviews

1. John came up with a genius work around (to what I think is a shortfall in netsuite functionalty) – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Karen Martin – 13 May 22 – Add public reply
2. Very quickly understood the problem then applied a fix – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Karen Martin – 13 May 22 – Add public reply
3. John was able to understand and fix the problem very quickly – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Karen Martin – 13 May 22 – Add public reply
4. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Drew – 13 May 22 – Add public reply
5. great service ,fast,and most of all fixed the issue in hand in no time – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   robert mcmillan – 12 May 22 – Add public reply
6. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Yasser – 12 May 22 – Add public reply
7. • 9/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Audrey – 11 May 22 – Add public reply
8. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Ayushi Sehmbi – 10 May 22 – Add public reply
9. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Asa Ekstrand – 10 May 22 – Add public reply
10. Thank you for fixing the issue but we had everyone logged into sage at the time so we all got time-out errors and the red cross. Please could I ask that you check-in before you pushed the fix through so we could ask all users to log out. Many thanks. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 0/10 – How well did we keep you informed of the status of your call?
    • 5/10 – How satisfied were you with the overall support service provided?

    Guy Wates – 10 May 22 – Add public reply

    • 

      Hi Guy,
      Thank you for your feedback and we apologise about the inconvenience that was caused. We understand our developer who dealt with this case has now been in touch to apologise and we will ensure this doesnt happen again in future.
      If you have any further comments or would like to discuss further please let us know.
      Kind regards
      Jaclyn Quinn

      Jaclyn Quinn – 13 May 22

11. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Richard Cheeseman – 10 May 22 – Add public reply
12. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Yasser – 10 May 22 – Add public reply
13. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Marcin Czerniawski – 09 May 22 – Add public reply
14. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Marcin Czerniawski – 09 May 22 – Add public reply
15. Amy was amazing as always! Couldn't ask for better service! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Clair McMillan – 09 May 22 – Add public reply
16. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Marcin Czerniawski – 06 May 22 – Add public reply
17. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Ayushi Sehmbi – 06 May 22 – Add public reply
18. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Ayushi Sehmbi – 06 May 22 – Add public reply
19. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Justyna Jedrzejczyk – 06 May 22 – Add public reply
20. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    asa ekstrand – 06 May 22 – Add public reply
21. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    John Gray – 05 May 22 – Add public reply
22. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Justyna Jedrzejczyk – 04 May 22 – Add public reply
23. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Anthony Torreggiani – 04 May 22 – Add public reply
24. Had to email to ask for an update on the problem, but apart from that everything was brilliant. Mark even phoned me to talk me through the problem and how he solved it. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 6/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    Cale Hutchison – 04 May 22 – Add public reply
25. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Chris Plumb – 03 May 22 – Add public reply
26. Once Daniel took over the case we got down to the cause with the performance issues and he was very helpful of getting this to a much better stage. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Asa Ekstrand – 03 May 22 – Add public reply
27. Adam was very slow to reply and help, but Tony was fantastic at resolving. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Charlotte Wilkinson – 29 Apr 22 – Add public reply
28. Deployment and Scripting being the issues, but Daniel kept his cool, unlike me (panicking), and we got there. Thankfully we had time on our hands to sort this issue before deadline. Thanks Daniel – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Lisa Howard – 29 Apr 22 – Add public reply
29. excellent guy – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Gary Ferguson – 29 Apr 22 – Add public reply
30. • 6/10 – How good were we at understanding your problem?
    • 3/10 – How well did we keep you informed of the status of your call?
    • 2/10 – How satisfied were you with the overall support service provided?

    Steve – 29 Apr 22 – Add public reply

    • 

      Hi Steve,
      Thank you for your time on our call yesterday. We appreciate your feedback and apologise about the issues on this case. As discussed I will speak to the team regarding these issues to be sure these do not happen again in future.
      Kind regards,
      Jaclyn

      Jaclyn Quinn – 13 May 22

31. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Steve Wilson – 28 Apr 22 – Add public reply
32. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    ASA EKSTRAND – 28 Apr 22 – Add public reply
33. Daniel was excellent, understood the issue, understood the importance of the issue and kept me informed all along the way. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    David Heafey – 28 Apr 22 – Add public reply
34. Daniel gives superb customer support and is always there to help when needed. We thank and appreciate him. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Lisa Howard – 26 Apr 22 – Add public reply
35. Daniel gives superb customer support and is always there to help when needed. We thank and appreciate him. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Lisa Howard – 26 Apr 22 – Add public reply
36. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Suad Omer – 25 Apr 22 – Add public reply
37. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Marcin Czerniawski – 25 Apr 22 – Add public reply
38. Great service! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Gisela – 25 Apr 22 – Add public reply
39. Daniel Fox handled this matter very well with great communication, understanding and was very "on the ball" with keeping up with the case. Hope anytime I raise a case with Eureka it is Daniel who picks it up :) – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Dan Maitland – 22 Apr 22 – Add public reply
40. • 8/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    Maarten Odding – 21 Apr 22 – Add public reply
41. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    JOHN – 21 Apr 22 – Add public reply
42. Adam was very friendly and helpful. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Sharon Green – 21 Apr 22 – Add public reply
43. Perfectly accurate response with result required - well done Jonathan – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Sam Audsley – 20 Apr 22 – Add public reply
44. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    lynda hanna – 19 Apr 22 – Add public reply
45. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Dan Jackman – 14 Apr 22 – Add public reply
46. Great service!! Thanks – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Gisela – 14 Apr 22 – Add public reply
47. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    John Gray – 13 Apr 22 – Add public reply
48. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Shaun Stevenson – 12 Apr 22 – Add public reply
49. excellent – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Ashley Thoms – 08 Apr 22 – Add public reply
50. Really frustrated and dissatisfied. – Do you have any other feedback on the support service received?

    • 1/10 – How good were we at understanding your problem?
    • 1/10 – How well did we keep you informed of the status of your call?
    • 0/10 – How satisfied were you with the overall support service provided?

    Roland Bricknell – 08 Apr 22 – Add public reply

    • 

      Good morning Roland,
      Thank you for your time on our phonecall today, apologies again for the issues on this case I have now spoken with the support consultant involved and we will make sure this type of issue doesnt happen again.
      As discussed please get in touch with me if you would like to go over any area of this ticket that you are not fully satisfied is resolved.
      Kind regards,
      Jaclyn

      Jaclyn Quinn – 20 Apr 22

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