alan agnew – 09 Nov 22
Alex – 09 Nov 22
michaela – 08 Nov 22
Quick and efficient. Thank you Ross ! – Do you have any other feedback on the support service received?
Marcin Czerniawski – 07 Nov 22
We consulted with Mark on how to resolve the issue. Mark understood the problem and we both agreed on action plan which remedied the problem. Thank you Mark for your assistance. – Do you have any other feedback on the support service received?
Marcin Czerniawski – 03 Nov 22
Jackie Tearle – 03 Nov 22
Andrew Murphie – 03 Nov 22
Chris Plumb – 03 Nov 22
Craig SHEARER – 02 Nov 22
Mrs Maureen Jobbins – 02 Nov 22
Nikki not only helped to answer all our queries but also helped us to see the issue from different angle which contributed to improving internal controls. Thank you Nikki ! – Do you have any other feedback on the support service received?
Marcin Czerniawski – 01 Nov 22
Lauren M Scott – 01 Nov 22
david willis – 01 Nov 22
Lorraine Phillips – 01 Nov 22
Tina Johnson – 28 Oct 22
Dan Davis – 28 Oct 22
support received was timely, well dealt with – Do you have any other feedback on the support service received?
ALICK CONSTABLE – 28 Oct 22
Rachel Jowett – 27 Oct 22
Top quality stuff from John! – Do you have any other feedback on the support service received?
John – 27 Oct 22
Nikki has gone above and beyond to resolve the query. Thanks Nikki ! – Do you have any other feedback on the support service received?
Marcin Czerniawski – 27 Oct 22
Kim – 27 Oct 22
Thanks John – Do you have any other feedback on the support service received?
Ana Odobescu – 24 Oct 22
Stephen Mills – 24 Oct 22
Jayne Mason – 24 Oct 22
This issue has still not been resolved I still can not get on the workspace I asked about why has it been closed? – Do you have any other feedback on the support service received?
Clare Baker – 21 Oct 22
Hi Clare,
Thank you for your feedback, it is much appreciated. I have spoken to the support rep who was handling this case who has advised that this was closed accidentally at our side and that he has since spoken to you and apologised for this. The case has been reopened and our support team are continuing to investigate this for you so will be in touch shortly with an update.
Kind regards,
Alyson McMenemy
Customer Success Director
Alyson McMenemy –
Suad – 21 Oct 22
Josh Cobb – 20 Oct 22
Took a long time to identify the issue (printing with Spindle) but was solved 8 days later with the assistance of Draycir. – Do you have any other feedback on the support service received?
Jonathan Hemmings – 20 Oct 22
i first logged the issue with Heather on 13th Oct. When there was no reply I logged a Call with support on Fri 14th @ 11.57am. Mark responded with some info which I replied to at 2pm. By 10.20am on Mon 17th i had still not received a reply back from Mark so i had to again contact support. Again no reply so I contacted Heather & Sarah to follow up. Again no response. I had to then phone Support at 4pm as no-one was replying to me. The issue was eventually fixed on Wednesday 19th Oct at 10.30am. I am a bit disappointed in the level of service. I continually had to contact yourselves. We were without Sage Accounts for 6 days and don't feel as if you have provided us with a "great customer service". – Do you have any other feedback on the support service received?
Angela Allison – 19 Oct 22
Nicola Wagner – 19 Oct 22
Simon Firmin – 14 Oct 22
Ian Mason – 13 Oct 22
graham ferguson – 13 Oct 22
Great Service – Do you have any other feedback on the support service received?
Jennifer Shilton – 11 Oct 22
Terri – 10 Oct 22
Thanks John – Do you have any other feedback on the support service received?
Ana Odobescu – 05 Oct 22
Marcin Czerniawski – 05 Oct 22
We received a quick reply to our enquiry. Fast and efficient as always. Thank you! – Do you have any other feedback on the support service received?
Marcin Czerniawski – 04 Oct 22
Quick to respond and the solution helped us solve a big problem. – Do you have any other feedback on the support service received?
David Blackwood – 04 Oct 22
Róisín – 30 Sep 22
Kavin was very quick to resolve the issue. Very happy with the support. – Do you have any other feedback on the support service received?
Sadat Mohiuddin – 30 Sep 22
Marcin Czerniawski – 30 Sep 22
Mrs Maureen Jobbins – 29 Sep 22
Thanks Alanna – Do you have any other feedback on the support service received?
Ana Odobescu – 28 Sep 22
Thanks Darren! – Do you have any other feedback on the support service received?
Ana Odobescu – 28 Sep 22
Quick to respond and the issue was resolved – Do you have any other feedback on the support service received?
carl foley – 26 Sep 22
Nick Randell – 23 Sep 22
Carol Young – 23 Sep 22
Excellent assistance – Do you have any other feedback on the support service received?
Lynne Lineen – 22 Sep 22
Rachel Potter – 22 Sep 22
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