Eureka Solutions reviews and feedback - independently hosted by CustomerSure

Nothing is ever to much to sort out, very helpfull – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Daniel – 18 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Elina – 18 Nov 19 – Add public reply

Sarah's support is swift and effective, as always. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kenneth Mackenzie – 15 Nov 19 – Add public reply

Sarah is thorough and easy to understand – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Clare Buttery – 15 Nov 19 – Add public reply

John was really quick at responding to this, and clear regarding the reason as to why we couldn't make a desired change. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Matt – 14 Nov 19 – Add public reply

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Ian Webster – 14 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

steve mills – 13 Nov 19 – Add public reply

Great service as always – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Daniel Culshaw – 13 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Laura Short – 13 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve – 13 Nov 19 – Add public reply

Quick response & very helpful. Talked me through my reporting needs. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

rita arora – 13 Nov 19 – Add public reply

Thanks again Kevin - always on the ball! :-) much appreciated – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jane Smith – 13 Nov 19 – Add public reply

Sarah provided a very speedy response with a very straight forward answer. Thank you. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Mark Jones – 13 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Herbert Sowemimo – 11 Nov 19 – Add public reply

Thanks Heather, all excellent! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Vanessa Downing – 11 Nov 19 – Add public reply

Sarah has been really helpful in helping me to create the reports I needed, she knew exactly what I wanted and produced them in no time. A real star! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Rebecca – 11 Nov 19 – Add public reply

Excellent as always. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gavin Richards – 08 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
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dina – 08 Nov 19 – Add public reply

Rebecca really made an effort to understand the challenge I was facing and find the solution to my issue. – Do you have any other feedback on the support service received?

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Megan MacFarlane – 08 Nov 19 – Add public reply

Jaclyn was really helpful – Do you have any other feedback on the support service received?

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Megan MacFarlane – 08 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
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Sue – 07 Nov 19 – Add public reply

excellent service received on action which had not been raised previously – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Dina – 07 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
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Amanda – 07 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
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Elina – 06 Nov 19 – Add public reply

Richard was amazing and really patient!! Thank you for a first class service! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Clair McMillan – 06 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
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Rachel Potter – 05 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Stacy Douglas – 05 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
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Jayne Mason – 05 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
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Chris – 05 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
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Haley Glass – 04 Nov 19 – Add public reply

Everything resolved in no time at all Full marks – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Daniel Culshaw – 04 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
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Scott Jordan – 04 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
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10/10 – How satisfied were you with the overall support service provided?

Rachel Potter – 04 Nov 19 – Add public reply

Amy is very helpful and resolved all queries – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Donna Harland – 04 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
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Kenneth Mackenzie – 01 Nov 19 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
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Rosemary – 01 Nov 19 – Add public reply

Heather was fantastic at resolving my query and working with our account manager to keep us up to date. Thank you :) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Crawford Scientific – 01 Nov 19 – Add public reply

Outstanding service! Rebecca was brilliant, she helped me learn how to find things and make changes myself, she was very thorough and made sure I was 100% happy with the help and changes made. Fantastic experience. – Do you have any other feedback on the support service received?