Eureka Solutions Reviews

1. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Rachel Potter – 24/06/2019 – Add public reply
2. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   John Gray – 24/06/2019 – Add public reply
3. • 9/10 – How good were we at understanding your problem?
   • 9/10 – How well did we keep you informed of the status of your call?
   • 9/10 – How satisfied were you with the overall support service provided?

   Herbert Sowemimo – 24/06/2019 – Add public reply
4. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Jacqueline Rutherford – 21/06/2019 – Add public reply
5. On the ball ! – Do you have any other feedback on the support service received?

   • 9/10 – How good were we at understanding your problem?
   • 9/10 – How well did we keep you informed of the status of your call?
   • 9/10 – How satisfied were you with the overall support service provided?

   Liz Jackson – 21/06/2019 – Add public reply
6. • 9/10 – How good were we at understanding your problem?
   • 9/10 – How well did we keep you informed of the status of your call?
   • 9/10 – How satisfied were you with the overall support service provided?

   Liz Jackson – 21/06/2019 – Add public reply
7. Excellent help with a difficult stock item issue – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Amanda – 21/06/2019 – Add public reply
8. Liam was very knowledgable and helpful. Nothing was too much trouble and he investigated our issue in great detail. – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Caitriona Mackenzie – 21/06/2019 – Add public reply
9. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Jo Sweeney – 21/06/2019 – Add public reply
10. Excellent customer service – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Gaynor Khan – 21/06/2019 – Add public reply
11. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Herbert Sowemimo – 19/06/2019 – Add public reply
12. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Linda Abercromby – 19/06/2019 – Add public reply
13. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Gisela – 19/06/2019 – Add public reply
14. Excellent – Do you have any other feedback on the support service received?

    • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Andrew Walker – 19/06/2019 – Add public reply
15. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Asa Ekstrand – 19/06/2019 – Add public reply
16. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Nicole Williams – 18/06/2019 – Add public reply
17. Excellent support from Sarah Ward – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Paul Davies – 18/06/2019 – Add public reply
18. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Herbert Sowemimo – 17/06/2019 – Add public reply
19. Yes Richard averted a major internal issue at Wb by resolving the issue before it came to everyone across the organisation logging out of Sage at an agreed time over lunch. That i am eternally grateful for resolving before it came to that is an understatement. Thanks again Richard. keep up the good work. All the best. Gary – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    GARY MCCRAE – 17/06/2019 – Add public reply
20. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Mark mcgann – 17/06/2019 – Add public reply
21. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Craig SHEARER – 14/06/2019 – Add public reply
22. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    david willis – 14/06/2019 – Add public reply
23. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    SteveM – 14/06/2019 – Add public reply
24. Always a pleasure to deal with John. Very informative and professional. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Alison Graham – 14/06/2019 – Add public reply
25. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Amanda – 14/06/2019 – Add public reply
26. Good job - Thanks Amy - always helpful – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jenny Shilton – 14/06/2019 – Add public reply
27. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    A Beard – 14/06/2019 – Add public reply
28. I have emailed support about this problem on two previous occasions without a real resolution or informative enough an explanation. I'm really grateful for Mark's help and advice as well as his updates because the issue has finally been resolved and it was a relatively easy fix. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Caitriona Mackenzie – 13/06/2019 – Add public reply
29. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Rachel Potter – 13/06/2019 – Add public reply
30. • 6/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    Sally Mallon – 12/06/2019 – Add public reply
31. Thanks again for all your help Richard. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jane – 12/06/2019 – Add public reply
32. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Sally Mallon – 12/06/2019 – Add public reply
33. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    Leo – 12/06/2019 – Add public reply
34. • 10/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Sally Mallon – 12/06/2019 – Add public reply
35. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Herbert Sowemimo – 11/06/2019 – Add public reply
36. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Herbert Sowemimo – 11/06/2019 – Add public reply
37. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Juraj Podsklan – 11/06/2019 – Add public reply
38. Friendly and super quick. Thank you! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jo Hin Ho – 11/06/2019 – Add public reply
39. Excellent service as usual. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Gavin Richards – 11/06/2019 – Add public reply
40. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Chris Battersby – 10/06/2019 – Add public reply
41. • 8/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    Kin Wai – 10/06/2019 – Add public reply
42. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Steve Messenger – 07/06/2019 – Add public reply
43. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Fiona Hawthorne – 07/06/2019 – Add public reply
44. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Rebecca Hoskins – 07/06/2019 – Add public reply
45. Amy had dealt with a similar problem a week or so ago so knew exactly what was going on which helped. – Do you have any other feedback on the support service received?

    • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Tina Brazier – 07/06/2019 – Add public reply
46. Tom took the initial call & rang me back swiftly to update on the progress & next stage. Next day, Heather Hughes completed the task expertly & communicated results to different staff members. Perfect, thank you. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Matt Tompkins – 07/06/2019 – Add public reply
47. It took me three calls to get someone to actually log a call (nearly three weeks), i unfortunately didnt take the name of the man i spoke to on both occasions and then when the call was actually logged the service was quick and very well executed. Heather was really polite and helpful Just really shocked that my first two calls weren't looked at all actioned. – Do you have any other feedback on the support service received?

    • 7/10 – How good were we at understanding your problem?
    • 7/10 – How well did we keep you informed of the status of your call?
    • 7/10 – How satisfied were you with the overall support service provided?

    Anne – 06/06/2019 – Add public reply

    • 

      Hi Anne,

      Thank you for your time on our call earlier.

      Going forward if you do not receive any notification of a ticket being created within 20 minutes of contacting us, please feel free to check in with myself directly. Our first response time will always be within 8 working hours, but is normally much quicker than that.

      Best regards,
      --
      Ronald Meldrum

      Ronald Meldrum – 07/06/2019

48. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Rebecca Hoskins – 06/06/2019 – Add public reply
49. Richard handled the problem perfectly systematically and expertly! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Nicola Adams – 06/06/2019 – Add public reply
50. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Rachel Potter – 05/06/2019 – Add public reply

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