Eureka Solutions reviews and feedback - independently hosted by CustomerSure

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Gray – 13.04.2022 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shaun Stevenson – 12.04.2022 – Add public reply

excellent – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ashley Thoms – 08.04.2022 – Add public reply

Really frustrated and dissatisfied. – Do you have any other feedback on the support service received?

1/10 – How good were we at understanding your problem?
1/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Roland Bricknell – 08.04.2022 – Add public reply

Good morning Roland,
Thank you for your time on our phonecall today, apologies again for the issues on this case I have now spoken with the support consultant involved and we will make sure this type of issue doesnt happen again.
As discussed please get in touch with me if you would like to go over any area of this ticket that you are not fully satisfied is resolved.
Kind regards,
Jaclyn

Jaclyn Quinn – 20.04.2022

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

THOMAS MURRAY – 07/04/2022 – Add public reply

Both people (Adam Crosby and Syed Atique) that dealt with me were patient, understanding, thorough and efficient. Thanks for helping us resolve the issue so quickly. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Debra Hardy – 04/06/2022 – Add public reply

Daniel was great – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

aaron – 04/06/2022 – Add public reply

10/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Clair McMillan – 04/04/2022 – Add public reply

Fantastic response time. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Eric Carroll – 04/01/2022 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Russell Inns – 03/31/2022 – Add public reply

Very quick response which resolved our issue. Provided us with future learning points! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Rachel Samuel – 03/31/2022 – Add public reply

Excellent and prompt servicer as always – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gavin Richards – 03/31/2022 – Add public reply

Amy dealt with the Problem immediately thank you . – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

ROBERT MCDILL – 03/31/2022 – Add public reply

we host sage on a managed cloud service - its sometime quite hard to determine the issue and who is responsible to fix - Ross is always helpful in sending our cloud provider documentation to fix issues at their end - but sometimes i find it quite hard to determine where the issue /fault is and who is responsible and Im the one who has to keep momentum going and step in when we get to an impasse - I was out of sage for 3 days this week and although i can get access again, my original problem still stands - but i had to get on with work and will have to pick up the issue again next week. Im therefore going to have to look at how we manage sage and how its going to work going forward. – Do you have any other feedback on the support service received?

6/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
5/10 – How satisfied were you with the overall support service provided?

Sue Reynolds – 03/31/2022 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

AUDREY BOAL – 03/28/2022 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Tracy Hadland – 03/28/2022 – Add public reply

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Ian Mason – 03/24/2022 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

victoria gilca – 03/24/2022 – Add public reply

Incredibly helpful as usual :) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Nicola – 03/24/2022 – Add public reply

Problem logged and promised call back, call back as promised and kept up to date with emails. Error resolved itself with re-boot – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jane Chung – 03/24/2022 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Gray – 03/23/2022 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Suzy Williams – 03/22/2022 – Add public reply

You did not solve the problem and closed the ticket despite my main arguments that you didn't seem to understand the problem. I was very very disppointed and i will be re-opening this case and seeing if you will manage to understand the problem this time. – Do you have any other feedback on the support service received?

0/10 – How good were we at understanding your problem?
0/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Dean Quinton – 03/22/2022 – Add public reply

Both issues now resolved - does appear that the issue resulted after archiving of transactions (most likely stock transactions). (I know the Rep was called Mark, not sure of the correct surname) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
6/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Nick Randell – 03/22/2022 – Add public reply

Great service as usual – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Drew Black – 03/18/2022 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Avril Gibson – 03/17/2022 – Add public reply

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

William Merrick – 03/16/2022 – Add public reply

Always a pleasure to speak to Amy – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Elaine Olsen – 03/16/2022 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 03/16/2022 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jo Taylor – 03/15/2022 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jayne Mason – 03/15/2022 – Add public reply

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

David Peter Phillips – 03/14/2022 – Add public reply

Quick & efficient – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Daniel Culshaw – 03/14/2022 – Add public reply

Mark was a great help and got my issue solved in a timely manner. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amy – 03/09/2022 – Add public reply

Tony was amazing! Dealt with our issue within the hour and got us back up and running! thank you so much! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Clair McMillan – 03/04/2022 – Add public reply

This was quite an urgent request and Dev responded very quickly. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Rachel Samuel – 03/04/2022 – Add public reply

Dev was great. We had a challenging request and Dev kept coming up with ideas in how to fix it. We got there in the end! – Do you have any other feedback on the support service received?