Eureka Solutions Reviews

1. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Savita Amin – 12 Aug 22 – Add public reply
2. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Grace Worth – 12 Aug 22 – Add public reply
3. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Matthew Bunn – 12 Aug 22 – Add public reply
4. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Chris Plumb – 12 Aug 22 – Add public reply
5. • 10/10 – How good were we at understanding your problem?
   • 8/10 – How satisfied were you with the overall support service provided?

   Chris Plumb – 12 Aug 22 – Add public reply
6. Many thanks to Graeme for all the help we were given recently! – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Ana Odobescu – 11 Aug 22 – Add public reply
7. Sam was very helpful and I just wanted to say thanks again :) – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Ana – 11 Aug 22 – Add public reply
8. • 8/10 – How good were we at understanding your problem?
   • 7/10 – How well did we keep you informed of the status of your call?
   • 7/10 – How satisfied were you with the overall support service provided?

   Ian Mason – 11 Aug 22 – Add public reply
9. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Jo Taylor – 09 Aug 22 – Add public reply
10. A fantastic Service, Emma also gave extra info on how to upload price bands too :-) – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Tracy Hadland – 08 Aug 22 – Add public reply
11. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Russell Inns – 08 Aug 22 – Add public reply
12. Resolved quickly as always – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Daniel Culshaw – 05 Aug 22 – Add public reply
13. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    jayne mcseveney – 05 Aug 22 – Add public reply
14. Daniel was a great help - thank you! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Amanda Peacock – 04 Aug 22 – Add public reply
15. Amy was very helpfull – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Linda – 03 Aug 22 – Add public reply
16. Excellent service as usual!! Thank you so much! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Clair McMillan – 01 Aug 22 – Add public reply
17. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Catherine – 01 Aug 22 – Add public reply
18. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Chris Plumb – 29 Jul 22 – Add public reply
19. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Kin Wai – 28 Jul 22 – Add public reply
20. Excellent support – Do you have any other feedback on the support service received?

    • 8/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    Shan Godagama – 28 Jul 22 – Add public reply
21. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Shaun – 27 Jul 22 – Add public reply
22. • 8/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jackie Tearle – 27 Jul 22 – Add public reply
23. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Cath Goldberg – 26 Jul 22 – Add public reply
24. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Justyna Jedrzejczyk – 25 Jul 22 – Add public reply
25. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Guy Wates – 25 Jul 22 – Add public reply
26. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jo Taylor – 22 Jul 22 – Add public reply
27. • 10/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Josh Cobb – 22 Jul 22 – Add public reply
28. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    SP – 21 Jul 22 – Add public reply
29. John has been great and sorted our problem straight away – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Janice Oliver – 21 Jul 22 – Add public reply
30. Thank you - sorted issue out quickly & efficiently – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jane Smith – 21 Jul 22 – Add public reply
31. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Janice Oliver – 21 Jul 22 – Add public reply
32. Magnificent and expeditious customer service from both John and Jonathan! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    John – 20 Jul 22 – Add public reply
33. We received a call from Amy in Support within a few minutes of sending the email. Fantastic service and the issue was resolved within minutes well done indeed – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    alan agnew – 19 Jul 22 – Add public reply
34. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jayne Mason – 18 Jul 22 – Add public reply
35. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Craig SHEARER – 15 Jul 22 – Add public reply
36. Excellent support, very thorough and knowledgeable, thank you – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Guy Goldsworth – 14 Jul 22 – Add public reply
37. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Guy Goldsworth – 14 Jul 22 – Add public reply
38. • 8/10 – How good were we at understanding your problem?
    • 7/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    Louise – 11 Jul 22 – Add public reply
39. • 9/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Kin Wai – 11 Jul 22 – Add public reply
40. • 10/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Claire Milligan – 07 Jul 22 – Add public reply
41. • 9/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Daniel Culshaw – 07 Jul 22 – Add public reply
42. great service – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    elaine crossan – 07 Jul 22 – Add public reply
43. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Peter Farrell – 06 Jul 22 – Add public reply
44. • 8/10 – How good were we at understanding your problem?
    • 6/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    William Merrick – 06 Jul 22 – Add public reply
45. No complaints, a very quick response. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Stephen Macdonald – 05 Jul 22 – Add public reply
46. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Saima Javed – 05 Jul 22 – Add public reply
47. Excellent as always. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Gavin Richards – 05 Jul 22 – Add public reply
48. Amy was very helpful. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Adam Smith – 05 Jul 22 – Add public reply
49. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Craig SHEARER – 04 Jul 22 – Add public reply
50. Dealt with by Darren Glover not Jaclyn but he is not on list. Reason for low scores - ticket raised 30th May, closed 30th June. Was previously asked for at Optimisation Day in March 22. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 6/10 – How well did we keep you informed of the status of your call?
    • 7/10 – How satisfied were you with the overall support service provided?

    Jane Hogarth – 04 Jul 22 – Add public reply

    • 

      Hi Jane,

      Thank you for your feedback, we would like to apologise about the delay in response to your ticket.
      We will look into this internally to ensure this does not happen in future.
      If you have any further issues please let us know.

      Kind regards,
      Jaclyn Quinn
      Support Team Leader

      Jaclyn Quinn – 29 Jul 22

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