Eureka Solutions Reviews

1. • 9/10 – How good were we at understanding your problem?
   • 9/10 – How well did we keep you informed of the status of your call?
   • 9/10 – How satisfied were you with the overall support service provided?

   BioClad Limited – 12/09/2022 – Add public reply
2. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Andrew Murphie – 08.12.2022 – Add public reply
3. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Hang Deng – 06.12.2022 – Add public reply
4. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Debra Hardy – 06.12.2022 – Add public reply
5. Adam actioned our request within 30 minutes of raising a ticket. Thank you for your help ! – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Marcin Czerniawski – 06.12.2022 – Add public reply
6. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Hang Deng – 02.12.2022 – Add public reply
7. Thank you so much for your prompt assistance with this. – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Amanda Peacock – 02.12.2022 – Add public reply
8. The solution provided did not resolve the issue, instead it over complicated the situation unnecessarily. – Do you have any other feedback on the support service received?

   • 8/10 – How good were we at understanding your problem?
   • 9/10 – How well did we keep you informed of the status of your call?
   • 5/10 – How satisfied were you with the overall support service provided?

   Anonymous – 02.12.2022 – Add public reply
9. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Hang Deng – 01.12.2022 – Add public reply
10. Resolved very quickly and helpfully – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Richard Andrew – 01.12.2022 – Add public reply
11. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    James Smith – 01.12.2022 – Add public reply
12. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Stephen Mills – 30.11.2022 – Add public reply
13. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jonathan Hemmings – 30.11.2022 – Add public reply
14. Ross from Eureka understood request and offered solution on the same day ! Perfect ! We improved reporting and will use new tool to enhance business processed. Thank you Ross ! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Marcin Czerniawski – 29.11.2022 – Add public reply
15. Alana went above and beyond to assist with my query, very helpful indeed. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Ian Webster – 29.11.2022 – Add public reply
16. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Kin Wai – 29.11.2022 – Add public reply
17. very professional service as ever from Eureka and the communication throughout helps enormously. thank you. Gary – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    gary mccrae – 29.11.2022 – Add public reply
18. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    sharon green – 28.11.2022 – Add public reply
19. Thanks John – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Ana Odobescu – 28.11.2022 – Add public reply
20. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jag – 25.11.2022 – Add public reply
21. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Nicola Wagner – 24.11.2022 – Add public reply
22. Nichola was really friendly and was very happy to spend as much time as needed to ensure this problem was resolved. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    DM – 23.11.2022 – Add public reply
23. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Stephen Mills – 23.11.2022 – Add public reply
24. • 8/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    Julie McKelvie – 22.11.2022 – Add public reply
25. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Lorraine Phillips – 22.11.2022 – Add public reply
26. • 10/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Stuart Robson – 22.11.2022 – Add public reply
27. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Maureen Jobbins – 22.11.2022 – Add public reply
28. No feedback, Luke was great and super helpful. – Do you have any other feedback on the support service received?

    • 7/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Rohanna – 21.11.2022 – Add public reply
29. Great service provided by John. He really worked well and hard to get what was setup incorrectly in the system to work. Thanks very much. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Kat Clark – 21.11.2022 – Add public reply
30. Damian has been great and he solved the problem, also helping with the follow up. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Michele Scarlino – 21.11.2022 – Add public reply
31. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Paul Zarifa – 18.11.2022 – Add public reply
32. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Steve – 17.11.2022 – Add public reply
33. • 10/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Russ Wainwright – 17.11.2022 – Add public reply
34. Very happy with support. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Danie Ralph – 17.11.2022 – Add public reply
35. I don't believe I received any support service - very disappointing. – Do you have any other feedback on the support service received?

    • 0/10 – How good were we at understanding your problem?
    • 1/10 – How well did we keep you informed of the status of your call?
    • 0/10 – How satisfied were you with the overall support service provided?

    Frances Lewis – 14.11.2022 – Add public reply

    • 

      Hello Frances,

      Thank you for providing your feedback on this case. I am disappointed to hear that you have not received the level of service that you expect. I have spoken to the support rep concerned who has advised that he had to prioritise a high priority issue for one of your colleagues who was having issues accessing the system, which unfortunately meant that the response in this instance was longer than normal and by the time he came back to you the issue had been resolved. However we apologise for any lack of communication on this case.

      Kind regards,
      Alyson McMenemy
      Customer Success Director

      Alyson McMenemy – 15.11.2022

36. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Trish – 14.11.2022 – Add public reply
37. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    IM – 11.11.2022 – Add public reply
38. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Gerald – 10.11.2022 – Add public reply
39. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    alan agnew – 09.11.2022 – Add public reply
40. • 10/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Alex – 09.11.2022 – Add public reply
41. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    michaela – 08.11.2022 – Add public reply
42. Quick and efficient. Thank you Ross ! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Marcin Czerniawski – 07.11.2022 – Add public reply
43. We consulted with Mark on how to resolve the issue. Mark understood the problem and we both agreed on action plan which remedied the problem. Thank you Mark for your assistance. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Marcin Czerniawski – 03.11.2022 – Add public reply
44. • 8/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jackie Tearle – 03.11.2022 – Add public reply
45. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Andrew Murphie – 03.11.2022 – Add public reply
46. • 9/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Chris Plumb – 03.11.2022 – Add public reply
47. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Craig SHEARER – 02.11.2022 – Add public reply
48. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Mrs Maureen Jobbins – 02.11.2022 – Add public reply
49. Nikki not only helped to answer all our queries but also helped us to see the issue from different angle which contributed to improving internal controls. Thank you Nikki ! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Marcin Czerniawski – 01.11.2022 – Add public reply
50. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Lauren M Scott – 01.11.2022 – Add public reply

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