Eureka Solutions Reviews

Based on 7373 reviews and 7370 ratings our customers rate us 9.7/10.

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    25 Apr 22 Add public reply

  1. Great service! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    25 Apr 22 Add public reply

  2. Daniel Fox handled this matter very well with great communication, understanding and was very "on the ball" with keeping up with the case. Hope anytime I raise a case with Eureka it is Daniel who picks it up :) – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    22 Apr 22 Add public reply

    • 8/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    21 Apr 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    21 Apr 22 Add public reply

  3. Adam was very friendly and helpful. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    21 Apr 22 Add public reply

  4. Perfectly accurate response with result required - well done Jonathan – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    20 Apr 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    19 Apr 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Apr 22 Add public reply

  5. Great service!! Thanks – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Apr 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    13 Apr 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    12 Apr 22 Add public reply

  6. excellent – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    08 Apr 22 Add public reply

  7. Really frustrated and dissatisfied. – Do you have any other feedback on the support service received?

    • 1/10 – How good were we at understanding your problem?
    • 1/10 – How well did we keep you informed of the status of your call?
    • 0/10 – How satisfied were you with the overall support service provided?

    08 Apr 22 Add public reply

    • Person’s avatar

      Good morning Roland,
      Thank you for your time on our phonecall today, apologies again for the issues on this case I have now spoken with the support consultant involved and we will make sure this type of issue doesnt happen again.
      As discussed please get in touch with me if you would like to go over any area of this ticket that you are not fully satisfied is resolved.
      Kind regards,
      Jaclyn

      Jaclyn Quinn –

    • 8/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    07 Apr 22 Add public reply

  8. Both people (Adam Crosby and Syed Atique) that dealt with me were patient, understanding, thorough and efficient. Thanks for helping us resolve the issue so quickly. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    06 Apr 22 Add public reply

  9. Daniel was great – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    06 Apr 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 7/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    04 Apr 22 Add public reply

  10. Fantastic response time. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    01 Apr 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    31 Mar 22 Add public reply

  11. Very quick response which resolved our issue. Provided us with future learning points! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    31 Mar 22 Add public reply

  12. Excellent and prompt servicer as always – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    31 Mar 22 Add public reply

  13. Amy dealt with the Problem immediately thank you . – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    31 Mar 22 Add public reply

  14. we host sage on a managed cloud service - its sometime quite hard to determine the issue and who is responsible to fix - Ross is always helpful in sending our cloud provider documentation to fix issues at their end - but sometimes i find it quite hard to determine where the issue /fault is and who is responsible and Im the one who has to keep momentum going and step in when we get to an impasse - I was out of sage for 3 days this week and although i can get access again, my original problem still stands - but i had to get on with work and will have to pick up the issue again next week. Im therefore going to have to look at how we manage sage and how its going to work going forward. – Do you have any other feedback on the support service received?

    • 6/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 5/10 – How satisfied were you with the overall support service provided?

    31 Mar 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    28 Mar 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    28 Mar 22 Add public reply

    • 8/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    24 Mar 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    24 Mar 22 Add public reply

  15. Incredibly helpful as usual :) – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    24 Mar 22 Add public reply

  16. Problem logged and promised call back, call back as promised and kept up to date with emails. Error resolved itself with re-boot – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    24 Mar 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    23 Mar 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    22 Mar 22 Add public reply

  17. You did not solve the problem and closed the ticket despite my main arguments that you didn't seem to understand the problem. I was very very disppointed and i will be re-opening this case and seeing if you will manage to understand the problem this time. – Do you have any other feedback on the support service received?

    • 0/10 – How good were we at understanding your problem?
    • 0/10 – How well did we keep you informed of the status of your call?
    • 0/10 – How satisfied were you with the overall support service provided?

    22 Mar 22 Add public reply

  18. Both issues now resolved - does appear that the issue resulted after archiving of transactions (most likely stock transactions). (I know the Rep was called Mark, not sure of the correct surname) – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 6/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    22 Mar 22 Add public reply

  19. Great service as usual – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    18 Mar 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    17 Mar 22 Add public reply

    • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    16 Mar 22 Add public reply

  20. Always a pleasure to speak to Amy – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    16 Mar 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    16 Mar 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    15 Mar 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    15 Mar 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Mar 22 Add public reply

  21. Quick & efficient – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    14 Mar 22 Add public reply

  22. Mark was a great help and got my issue solved in a timely manner. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    09 Mar 22 Add public reply

  23. Tony was amazing! Dealt with our issue within the hour and got us back up and running! thank you so much! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    04 Mar 22 Add public reply

  24. This was quite an urgent request and Dev responded very quickly. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    04 Mar 22 Add public reply

  25. Dev was great. We had a challenging request and Dev kept coming up with ideas in how to fix it. We got there in the end! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    03 Mar 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    02 Mar 22 Add public reply

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    01 Mar 22 Add public reply

  26. 10/10 – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    01 Mar 22 Add public reply

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