Eureka Solutions Reviews

1. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Marcin Czerniawski – 25 Apr 22 – Add public reply
2. Great service! – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Gisela – 25 Apr 22 – Add public reply
3. Daniel Fox handled this matter very well with great communication, understanding and was very "on the ball" with keeping up with the case. Hope anytime I raise a case with Eureka it is Daniel who picks it up :) – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Dan Maitland – 22 Apr 22 – Add public reply
4. • 8/10 – How good were we at understanding your problem?
   • 8/10 – How well did we keep you informed of the status of your call?
   • 8/10 – How satisfied were you with the overall support service provided?

   Maarten Odding – 21 Apr 22 – Add public reply
5. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   JOHN – 21 Apr 22 – Add public reply
6. Adam was very friendly and helpful. – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Sharon Green – 21 Apr 22 – Add public reply
7. Perfectly accurate response with result required - well done Jonathan – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Sam Audsley – 20 Apr 22 – Add public reply
8. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   lynda hanna – 19 Apr 22 – Add public reply
9. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Dan Jackman – 14 Apr 22 – Add public reply
10. Great service!! Thanks – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Gisela – 14 Apr 22 – Add public reply
11. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    John Gray – 13 Apr 22 – Add public reply
12. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Shaun Stevenson – 12 Apr 22 – Add public reply
13. excellent – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Ashley Thoms – 08 Apr 22 – Add public reply
14. Really frustrated and dissatisfied. – Do you have any other feedback on the support service received?

    • 1/10 – How good were we at understanding your problem?
    • 1/10 – How well did we keep you informed of the status of your call?
    • 0/10 – How satisfied were you with the overall support service provided?

    Roland Bricknell – 08 Apr 22 – Add public reply

    • 

      Good morning Roland,
      Thank you for your time on our phonecall today, apologies again for the issues on this case I have now spoken with the support consultant involved and we will make sure this type of issue doesnt happen again.
      As discussed please get in touch with me if you would like to go over any area of this ticket that you are not fully satisfied is resolved.
      Kind regards,
      Jaclyn

      Jaclyn Quinn – 20 Apr 22

15. • 8/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    THOMAS MURRAY – 07 Apr 22 – Add public reply
16. Both people (Adam Crosby and Syed Atique) that dealt with me were patient, understanding, thorough and efficient. Thanks for helping us resolve the issue so quickly. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Debra Hardy – 06 Apr 22 – Add public reply
17. Daniel was great – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    aaron – 06 Apr 22 – Add public reply
18. • 10/10 – How good were we at understanding your problem?
    • 7/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Clair McMillan – 04 Apr 22 – Add public reply
19. Fantastic response time. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Eric Carroll – 01 Apr 22 – Add public reply
20. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Russell Inns – 31 Mar 22 – Add public reply
21. Very quick response which resolved our issue. Provided us with future learning points! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Rachel Samuel – 31 Mar 22 – Add public reply
22. Excellent and prompt servicer as always – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Gavin Richards – 31 Mar 22 – Add public reply
23. Amy dealt with the Problem immediately thank you . – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    ROBERT MCDILL – 31 Mar 22 – Add public reply
24. we host sage on a managed cloud service - its sometime quite hard to determine the issue and who is responsible to fix - Ross is always helpful in sending our cloud provider documentation to fix issues at their end - but sometimes i find it quite hard to determine where the issue /fault is and who is responsible and Im the one who has to keep momentum going and step in when we get to an impasse - I was out of sage for 3 days this week and although i can get access again, my original problem still stands - but i had to get on with work and will have to pick up the issue again next week. Im therefore going to have to look at how we manage sage and how its going to work going forward. – Do you have any other feedback on the support service received?

    • 6/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 5/10 – How satisfied were you with the overall support service provided?

    Sue Reynolds – 31 Mar 22 – Add public reply
25. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    AUDREY BOAL – 28 Mar 22 – Add public reply
26. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Tracy Hadland – 28 Mar 22 – Add public reply
27. • 8/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Ian Mason – 24 Mar 22 – Add public reply
28. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    victoria gilca – 24 Mar 22 – Add public reply
29. Incredibly helpful as usual :) – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Nicola – 24 Mar 22 – Add public reply
30. Problem logged and promised call back, call back as promised and kept up to date with emails. Error resolved itself with re-boot – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jane Chung – 24 Mar 22 – Add public reply
31. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    John Gray – 23 Mar 22 – Add public reply
32. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Suzy Williams – 22 Mar 22 – Add public reply
33. You did not solve the problem and closed the ticket despite my main arguments that you didn't seem to understand the problem. I was very very disppointed and i will be re-opening this case and seeing if you will manage to understand the problem this time. – Do you have any other feedback on the support service received?

    • 0/10 – How good were we at understanding your problem?
    • 0/10 – How well did we keep you informed of the status of your call?
    • 0/10 – How satisfied were you with the overall support service provided?

    Dean Quinton – 22 Mar 22 – Add public reply
34. Both issues now resolved - does appear that the issue resulted after archiving of transactions (most likely stock transactions). (I know the Rep was called Mark, not sure of the correct surname) – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 6/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Nick Randell – 22 Mar 22 – Add public reply
35. Great service as usual – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Drew Black – 18 Mar 22 – Add public reply
36. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Avril Gibson – 17 Mar 22 – Add public reply
37. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    William Merrick – 16 Mar 22 – Add public reply
38. Always a pleasure to speak to Amy – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Elaine Olsen – 16 Mar 22 – Add public reply
39. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Marcin Czerniawski – 16 Mar 22 – Add public reply
40. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jo Taylor – 15 Mar 22 – Add public reply
41. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jayne Mason – 15 Mar 22 – Add public reply
42. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    David Peter Phillips – 14 Mar 22 – Add public reply
43. Quick & efficient – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Daniel Culshaw – 14 Mar 22 – Add public reply
44. Mark was a great help and got my issue solved in a timely manner. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Amy – 09 Mar 22 – Add public reply
45. Tony was amazing! Dealt with our issue within the hour and got us back up and running! thank you so much! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Clair McMillan – 04 Mar 22 – Add public reply
46. This was quite an urgent request and Dev responded very quickly. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Rachel Samuel – 04 Mar 22 – Add public reply
47. Dev was great. We had a challenging request and Dev kept coming up with ideas in how to fix it. We got there in the end! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    Rachel Samuel – 03 Mar 22 – Add public reply
48. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Steve Mitchell – 02 Mar 22 – Add public reply
49. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jayne Mason – 01 Mar 22 – Add public reply
50. 10/10 – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Ashley – 01 Mar 22 – Add public reply

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