Eureka Solutions Reviews

1. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Dave Jones – 03/01/2019 – Add public reply
2. Excellent – Do you have any other feedback on the support service received?

   • 9/10 – How good were we at understanding your problem?
   • 9/10 – How well did we keep you informed of the status of your call?
   • 9/10 – How satisfied were you with the overall support service provided?

   Herbert Sowemimo – 03/01/2019 – Add public reply
3. Very good – Do you have any other feedback on the support service received?

   • 9/10 – How good were we at understanding your problem?
   • 8/10 – How well did we keep you informed of the status of your call?
   • 8/10 – How satisfied were you with the overall support service provided?

   Herbert Sowemimo – 03/01/2019 – Add public reply
4. Amy was really helpful. As I put in the support case on behalf of a colleague she was really good at keeping us both informed of progress and was very efficient in dealing with the case. – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Caitriona Mackenzie – 02/01/2019 – Add public reply
5. Excellent turn around - Thank you – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Jenny Shilton – 28/12/2018 – Add public reply
6. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Helen Kirkland – 21/12/2018 – Add public reply
7. Heather Hughes dealt with this but her name is not on the list of choices – Do you have any other feedback on the support service received?

   • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Angela Kennedy – 20/12/2018 – Add public reply
8. • 9/10 – How good were we at understanding your problem?
   • 9/10 – How well did we keep you informed of the status of your call?
   • 9/10 – How satisfied were you with the overall support service provided?

   Liz Jackson – 20/12/2018 – Add public reply
9. • 10/10 – How good were we at understanding your problem?
   • 10/10 – How well did we keep you informed of the status of your call?
   • 10/10 – How satisfied were you with the overall support service provided?

   Dawn Smillie – 20/12/2018 – Add public reply
10. Closed case before customer was happy with proposed solution! – Do you have any other feedback on the support service received?

    • 5/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 6/10 – How satisfied were you with the overall support service provided?

    Adrian B – 19/12/2018 – Add public reply

    • 

      Hi Adrian,

      Thank you for your feeback on this case. We understand your concern and will ensure all tickets are acknoewledged by yourself prior to closing.

      Best regards,

      Ronald Meldrum – 30/01/2019

11. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Colin O'Brien – 19/12/2018 – Add public reply
12. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Colin O'Brien – 19/12/2018 – Add public reply
13. A variety of support reps helped and eventually NetSuite provided the solution to correct the issue. – Do you have any other feedback on the support service received?

    • 7/10 – How good were we at understanding your problem?
    • 7/10 – How well did we keep you informed of the status of your call?
    • 7/10 – How satisfied were you with the overall support service provided?

    Adrian B – 18/12/2018 – Add public reply
14. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Adrian B – 18/12/2018 – Add public reply
15. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    LOUISE JOHNSON-CHAPMAN – 17/12/2018 – Add public reply
16. Quick response and very well explained. Thanks Richard – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jim Amabile – 17/12/2018 – Add public reply
17. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    jennifer breslin – 14/12/2018 – Add public reply
18. John was super helpful and very infortmative – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Nichola Bradley – 14/12/2018 – Add public reply
19. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Iain Travers – 14/12/2018 – Add public reply
20. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Elaine flannigan – 13/12/2018 – Add public reply
21. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Lorraine Rumsby – 13/12/2018 – Add public reply
22. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Colin O'Brien – 13/12/2018 – Add public reply
23. My question was answered on the first call – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Pauline Douglass – 12/12/2018 – Add public reply
24. Call still not resolved .... still need to find a solution – Do you have any other feedback on the support service received?

    • 7/10 – How good were we at understanding your problem?
    • 8/10 – How well did we keep you informed of the status of your call?
    • 8/10 – How satisfied were you with the overall support service provided?

    Jenny Shilton – 12/12/2018 – Add public reply
25. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Gisela – 11/12/2018 – Add public reply
26. • 9/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jill – 11/12/2018 – Add public reply
27. • 9/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jane Frame – 11/12/2018 – Add public reply
28. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    SteveM – 10/12/2018 – Add public reply
29. Reza tried to find a solution for the problem but could not do so without having to write a customisation which is not covered in the Support. – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Harsha Nagda – 07/12/2018 – Add public reply
30. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    David – 07/12/2018 – Add public reply
31. Great support ! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Gisela – 06/12/2018 – Add public reply
32. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Linda Abercromby – 06/12/2018 – Add public reply
33. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Linda Abercromby – 06/12/2018 – Add public reply
34. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Linda Abercromby – 06/12/2018 – Add public reply
35. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    K Dankwah – 05/12/2018 – Add public reply
36. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Sarah Pender – 05/12/2018 – Add public reply
37. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Dawn Smillie – 05/12/2018 – Add public reply
38. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Diana – 05/12/2018 – Add public reply
39. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Liz Jackson – 04/12/2018 – Add public reply
40. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Eamon O'Brien – 04/12/2018 – Add public reply
41. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Amanda – 04/12/2018 – Add public reply
42. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Jill – 04/12/2018 – Add public reply
43. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Lorraine Phillips – 03/12/2018 – Add public reply
44. • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Bill Agnew – 03/12/2018 – Add public reply
45. NONE SPECIFIC – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Robert Newberry – 03/12/2018 – Add public reply
46. Both Graeme and Fraser were really responsive and provided some good advice on how best to progress with my issue. – Do you have any other feedback on the support service received?

    • 9/10 – How good were we at understanding your problem?
    • 9/10 – How well did we keep you informed of the status of your call?
    • 9/10 – How satisfied were you with the overall support service provided?

    Adrian B – 30/11/2018 – Add public reply
47. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Amanda – 30/11/2018 – Add public reply
48. Resolution Reza does it again, well done Reza!!! – Do you have any other feedback on the support service received?

    • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Rebecca Hoskins – 30/11/2018 – Add public reply
49. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    ROBERT Bailey – 30/11/2018 – Add public reply
50. • 10/10 – How good were we at understanding your problem?
    • 10/10 – How well did we keep you informed of the status of your call?
    • 10/10 – How satisfied were you with the overall support service provided?

    Asa Ekstrand – 30/11/2018 – Add public reply

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