Eureka Solutions reviews and feedback - independently hosted by CustomerSure

Data exchange failed & this function is an important part of my work, Ross was able to resolve quickly because he immediately understood the issue. Many thanks Ross. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Karen Kennedy – 09/30/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

ALBERTO NUIN – 09/27/2024

With his education and professionalism, Reece responded to all my numerous requests in record time, truly 5 stars – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Francesco Caputo – 09/26/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Benjamin – 09/26/2024

Helpful jumping on the teams call rather than always communicating via email – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jadine Pell – 09/26/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Diane McCormack – 09/26/2024

Very friendly, knowledgeable and helpful – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Linda Abercromby – 09/26/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Damian Spencer – 09/25/2024

Excellent follow up – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Guy Wates – 09/25/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Barry Jenner – 09/23/2024

Thank you, Chris! Chris was very thorough and left no stone unturned before we both agreed on the fix. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 09/23/2024

Great service. Quick turnaround, Daniel understood and sorted my query quickly 👍 – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Wes Lee Henzell – 09/20/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve – 09/19/2024

Really helpful feedback as always. Pleasure to contact with any issues and quick resolution. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Nicola – 09/18/2024

Great to receive 2 telephone calls as well with updates and keeping informed (even though the issue was a UK NetSuite) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

James Howes – 09/18/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Diane McCormack – 09/18/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Russ Wainwright – 09/18/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Karla Erskine – 09/18/2024

keep up the good work – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

robert mcmillan – 09/17/2024

thank you Ross. Top service as always ! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 09/16/2024

Always very helpful – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shirley Birtwell – 09/13/2024

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Richard – 09/13/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Russell Wainwright – 09/13/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Stephen Mills – 09/13/2024

Chris was very responsive and knowledgeable. He understood the problem and offered a solution which fixed the issue. Thanks Chris ! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 09/12/2024

Luke is wonderful – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Cherry Aung – 09/11/2024

John Eadie is always super helpful and really knowledgeable. I am always pleased when he picks up a case for me as I know it will be dealt with quickly and with minimal disruption to my day. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Nic Mosley – 09/11/2024

Greg, is always great and dealt with and fixed our problem very swiftly – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Farryl Stubbs – 09/11/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Cynthia Mathieson – 09/10/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jason Toovey – 09/09/2024

The issue was not resolved and I was told Netsuite does not have that function. I strongly suggest you modify Netsuite to include a payment on account function – Do you have any other feedback on the support service received?

1/10 – How good were we at understanding your problem?
2/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Jannine Lowe – 09/09/2024

Good Morning Jannine,

The functionality you logged the Support case for is standard Netsuite and how the system works, an alternative solution was provided to give you the desired outcome by my colleague.

I tried contacting you to discuss and go through your query, but could not get through on the telephone and got no response to my email.

I am happy to pick this back up with you at a convenient time, please let us know.

Regards
John Eadie

John Eadie – 10/08/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Rachel Potter – 09/05/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

LISA COSTELLO – 09/05/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Richard Cheeseman – 09/05/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Karen – 09/04/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Hannah Hoskins – 09/04/2024

Thanks Syed, for logging on to my laptop and resolving the issue. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Fiona Clark – 09/04/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sally – 09/03/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Stephen Mills – 09/03/2024

Katie was very helpful and resolved our issue quickly. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sally – 08/30/2024

Speedy resolution and clear instructions given to resolve my issue – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Lisa Hinnrichs Ward – 08/30/2024

Thanks very much for coming up with a solution Daniel! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Mark Lee – 08/28/2024

fixed in record time – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

robert mcmillan – 08/28/2024

fast, quick & much appreciated - thanks – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

scott – 08/28/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve – 08/28/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Fiona Muir – 08/28/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Melissa Herrity – 08/28/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maria – 08/27/2024

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Claire Bradley – 08/27/2024

9/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Damian Spencer – 08/27/2024

Eureka Solutions Reviews

Based on 8390 reviews and 8387 ratings our customers rate us 9.7/10.

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