Eureka Solutions reviews and feedback - independently hosted by CustomerSure

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Kimberley Bracone – 08/08/2025

Thanks for the quick response - we had a particular doubt in regard to the period closing in Netsuite. We had looked into it online and had some doubts remaining. We had contacted Eureka for a resolution - it was great help and we have managed to solve the ambiguity. Thanks again team! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

James Jacob – 08/07/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 08/07/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ashley Thoms – 08/06/2025

Still cannot pull the statement. Person online pulled the statement when i tried to replicate it would not pull - its month end and i ddi not have time to wait around for one statement. Still unable to pull the statement?: – Do you have any other feedback on the support service received?

0/10 – How good were we at understanding your problem?
2/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Kimberley Bracone – 08/05/2025

Hello Kimberley,

Thank you for your feedback, and I am sorry to hear that you were disappointed with the service you received from our support team on this occasion.

Our support team leader has discussed this with the support rep who handled your case who I believe dialled in with you last week and explained the issue with how the sales ledger account was configured and successfully generated the statement. I appreciate you were busy at the time so this was left with you to process the remaining statements when you were available and let us know if you experienced any further issues but we had not received any further feedback from you so assumed this was resolved.

However this has now been relogged for you as high priority and I understand our support rep has already called you to assist further this afternoon but you are busy today so a call has been scheduled for tomorrow. Our support team will therefore speak to you then to get this resolved for you. If however you require any further assistance in the meantime please just come back to us.

Kind regards,
Alyson McMenemy
Customer Success Director

Alyson McMenemy – 08/05/2025

Thanks John :) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kelly Dove – 08/05/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 08/01/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 07/28/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve – 07/25/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 07/24/2025

so lucky to have gotten Katie when i phoned completely understood what was required & provided information quickly to enable me pass to third party provider of our weighbridge software. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Karen Kennedy – 07/24/2025

Excellent, quick resolution – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jennifer Masson – 07/23/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 07/22/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 07/18/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 07/18/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Damian Spencer – 07/17/2025

Thanks for resolving quickly Reece. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Mark Lee – 07/17/2025

urgent request dealt with very quickly – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Karen Kennedy – 07/17/2025

Chris was very helpful and managed to get to the bottom of this long outstanding issue for me - Really appreciated We used the Test Environment to check everything was all good - Delighted – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jennifer Shilton – 07/16/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Susan MacNeill – 07/16/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ron Edwards – 07/16/2025

Really quick response and resolution – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?

Amanda Ramsey – 07/16/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Malcolm Norris – 07/15/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 07/15/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 07/15/2025

Fast service, found a solution that solved the issue easily. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alfie – 07/14/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kevin – 07/14/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Lini Nicholas – 07/14/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maria – 07/11/2025

Timely resolution of the case. Thanks again team. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

James Jacob – 07/11/2025

The Rep understood the problem and tested it before coming back to me with a solution. This was great as they were not playing around with our live system. They also understood that give the exact nature of the fix I had to seek further authorisation before allowing them to proceed. They then kindly gave me call to chase thing up and were patient listening to my further concerns before proceeding. – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

William Merrick – 07/11/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alfie – 07/10/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alfie – 07/10/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Karen Hampson – 07/10/2025

Prompt and efficient – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Rebecca – 07/09/2025

As always John is super fast and efficient – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jasmine Hughes – 07/09/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kevin Lloyd – 07/09/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Karen Smith – 07/08/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maria – 07/08/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Leanne Smith – 07/08/2025

Excellent, speedy and a first class service as always. 10* – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ashley Thoms – 07/07/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Rebecca Barnes – 07/04/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Felix Haslimeier – 07/02/2025

Katies was a great help. Sorted the problem in no time at all. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Margaret Daly – 07/02/2025

Brilliant service as always. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Agnieszka De Araujo – 07/02/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maria Bongato – 07/02/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 07/01/2025

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

MRS VALERIE GIBLIN – 07/01/2025

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

James Jacob – 07/01/2025

CHRIS COOPER AND KATY HELPED JAMIE GREAT HELP ADN ISSUE SORTED – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

FIONA MUIR – 06/30/2025

Eureka Solutions Reviews

Based on 8733 reviews and 8730 ratings our customers rate us 9.7/10.

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