Eureka Solutions reviews and feedback - independently hosted by CustomerSure

Thomas was very quick to responding to queries and providing support to resolve the issue. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Tracey Watkinson – 23 Apr 25

Really quick to look into my issue and get it resolved. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Anna Kennedy – 23 Apr 25

Thanks Tommy. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Mark Lee – 23 Apr 25

excellent and fast – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ashley Thoms – 22 Apr 25

Damian was very helpful on what turned out to be a very lengthy call. Thanks Damian. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Willie Blevins – 22 Apr 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Karen Kennedy – 18 Apr 25

Great support from Daniel as always. Very responsive, understood the issue and worked with me to resolve. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Daniel Cooper – 16 Apr 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Florence Jackson – 16 Apr 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ron Edwards – 14 Apr 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Rachel Potter – 14 Apr 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Benjamin – 11 Apr 25

Sicon where not very quick at resolving this issue. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Richard Weir – 11 Apr 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Richard Weir – 10 Apr 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Adam Bimpson – 09 Apr 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alex Cannon – 09 Apr 25

Helpful - Chris Coates took over call - Resolved - Thanks – Do you have any other feedback on the support service received?

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Jenny Shilton – 09 Apr 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 03 Apr 25

Great assistance, thank you! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Michelle Deamer – 02 Apr 25

Solved straightaway- Thank you – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Emma – 02 Apr 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 02 Apr 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Benjamin – 02 Apr 25

This item was linked to an earlier case ref 173852. Daniel built 5 automated reports for us that began coming through via email on 01 April 2025. On reviewing these first deliveries, we wanted to change the delivery format, which Daniel did yesterday and today they've come through perfectly. Great work. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Wes Lee Henzell – 02 Apr 25

Thanks Robbie. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Mark Lee – 01 Apr 25

Great support as always, Reece took the time to understand and clarify my ask and he suffered through a few iterations as I refined what I needed from the build I asked for. Now, all sorted 👍 – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Wes Lee Henzell – 01 Apr 25

thank you Ross, resolved very quickly. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Karen Kennedy – 01 Apr 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve – 29 Mar 25

Noticeable that it seemed slow for ticket to be raised and then a further 24hours before anybody came back to me. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
2/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Damian Spencer – 28 Mar 25

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Ian Webster – 28 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Francesco Caputo – 27 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Francesco Caputo – 26 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Damian Spencer – 26 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve Pickering – 26 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve Pickering – 26 Mar 25

John's brilliant - thank you for all your help!!! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Tori Core – 25 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

lucy Thompson – 25 Mar 25

Robert provided a response quickly. Thanks Robert. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Collett Roberts – 24 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Stephen Mills – 21 Mar 25

Thanks Ross – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?

Sharon Strachan – 21 Mar 25

I reached out to the Eureka team with a vague request for NetSuite reports that flagged specific things, that would be emailed to me and my team on a set frequency. I wasn't even sure what I wanted! Daniel took on my request and help me refine it into something practical and useful that will be auto-emailed to us at a set frequency. I really appreciate his time and effort to get this done for us. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Wes Lee Henzell – 20 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Andrew Cooke – 20 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Craig – 19 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Stephen Mills – 19 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

camilla martin – 19 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kaiden Garland – 18 Mar 25

N/A – Do you have any other feedback on the support service received?

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Julie McKelvie – 18 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Benjamin – 17 Mar 25

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Benjamin – 17 Mar 25

Excellent customer service, did everything above and beyond to resolving the issue. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kin Wai Lok – 14 Mar 25

Excellent support from Katie who resolved the issue really quickly. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alex Cannon – 14 Mar 25

excellent!!!! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Eloise Bangura – 13 Mar 25

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