Eureka Solutions Reviews
Based on 8322 reviews and 8319 ratings our customers rate us 9.7/10.
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jasmine Hughes – 01/17/2025
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Karen Smith – 01/17/2025
many thanks again John :) – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ana Odobescu – 01/17/2025
Always great service from Fraser – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jennifer Shilton – 01/16/2025
excellent – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ashley Thoms – 01/15/2025
Thank you very much for your help !! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Benjamin – 01/15/2025
Solved my issue super quick – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Lisa Hinnrichs Ward – 01/15/2025
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
jasmine Hughes – 01/15/2025
Ross resolved this issue very quickly and helped my colleague with an issue she was having too. Thank you very efficient. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Emma Lund – 01/15/2025
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rachel Potter – 01/15/2025
Excellent service as always from Luke. 10/10 – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ashley Thoms – 01/14/2025
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
liam – 01/14/2025
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ryan O'Donnell – 01/13/2025
Great help! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Sam – 01/13/2025
John is awesome, I enjoy working with him. He is quick to respond, helpful and good to chat to while working through problems. THANK YOU JOHN! :) – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Mr Paul Zarifa – 01/10/2025
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kevin – 01/10/2025
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kevin – 01/10/2025
Vasileios Chatzichristou is not present on the Name of Support. Thank you very much for your help ! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Benjamin – 01/08/2025
Speed when you have an issue is key! - getting through to someone who can help immediately on the phones instantly is really important to us. Many thanks! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Murray – 01/08/2025
Quick reply – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Maria – 01/07/2025
Reece was great and sorted my problem within minutes. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Matt Wynne – 01/07/2025
Work done in a very timely manner at a very time pressure point for us thank you – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Janice Keeley – 01/07/2025
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Stephen Mills – 01/03/2025
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rachel Potter – 01/03/2025
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kevin – 01/03/2025
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kevin – 01/03/2025
Great service from Katie as usual. Thanks – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Guy Wates – 12/19/2024
Brilliant service, thanks Rory and John for sorting our issues in full and so quickly! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Karen Smith – 12/19/2024
excellent fast support as always – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ashley Thoms – 12/18/2024
- 9/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
louise peedell – 12/18/2024
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jasmine Hughes – 12/17/2024
Katie was very informative and gave clear instruction and also advice on the changes we had made to our process. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Derek McNeil – 12/17/2024
excellent – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ashley Thoms – 12/17/2024
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Donna Magill – 12/16/2024
John is a credit to Eureka. He is friendly and incredibly helpful. I cannot thank him enough for looking into the issues we have had with Avalara. I really appreciate the support and dedication he has shown – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Mr Paul Zarifa – 12/13/2024
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Julie McKelvie – 12/12/2024
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Julie McKelvie – 12/11/2024
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Henry Williams – 12/11/2024
Dealt with our issue very well – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Shirley Birtwell – 12/11/2024
Very helpful and perservered until problem solved, liaised well with our desktop support. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jonathan Hemmings – 12/04/2024
My problem was resolved super quickly. Fantastic job, Luke! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Raminta Mikailionyte – 12/04/2024
John found a working solution to Sitehop being able to issue our first Sales invoice for 50%. Neither our finance support company, CFO or Netsuite direct help could offer any solutions. John pulled it out of the bag for us and was super helpful and knowledgable. THANK YOU – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rachel – 12/04/2024
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rachel – 12/04/2024
Excellent friendly service – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
ADELE – 12/03/2024
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Julie McKelvie – 12/03/2024
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Andrew – 12/02/2024
John provided exceptional service and resolved all issues within a timely manner. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jasmine Hughes – 12/02/2024
Reece was attentive and very helpful! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Simran Nagra – 11/29/2024
Thanks Daniel! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Mark Lee – 11/29/2024
- 10/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Jason Toovey – 11/27/2024
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