The gaining access to our system hindered the support on this one. Seem ridiculous that Eureka need to use our licence to access our system to support us. – Do you have any other feedback on the support service received?

• 8/10 – How good were we at understanding your problem?
• 8/10 – How well did we keep you informed of the status of your call?
• 5/10 – How satisfied were you with the overall support service provided?