Eureka Solutions reviews and feedback - independently hosted by CustomerSure

Damian was very thorough in his investigation, and although the issue has not been fully resolved, the knowledge we gained during troubleshooting will help improve internal processes. Thank you, Damian. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 11/03/2023

John was great, but the resolution was not what we wanted, but this is a limit of the system rather then the advisor – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
6/10 – How satisfied were you with the overall support service provided?

Tirath Lehal – 11/02/2023

Quick and helpful response that was easy to understand. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Dean Ashton – 02/11/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Katarzyna Messenger – 02/11/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Hang Deng – 01/11/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Hang Deng – 01/11/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

tracy – 01/11/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Angela – 31/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amber Allen – 31/10/2023

lack or correspondence regarding problem, had to email for updates and took to long to sort – Do you have any other feedback on the support service received?

7/10 – How good were we at understanding your problem?
5/10 – How well did we keep you informed of the status of your call?
3/10 – How satisfied were you with the overall support service provided?

jayne mcseveney – 31/10/2023

Hi Jayne

Firstly allow me to apologize that you had to chase on this case and thank you for your feedback on this matter. I am sorry to hear that you were disappointed with the service level on this case. I will be reminding the support team of our policies' and procedures' for keeping you informed of the status of cases and how the case is progressing so we are not in this situation in future.

Regards
Chris Coates
Sage Support & Implementation Team Leader

Chris Coates – 31/10/2023

Excellent - Patient and knowledgeable – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jennifer Shilton – 30/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amber Allen – 30/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

KEVIN CALLAGHAN – 27/10/2023

Thank you Ross ! Report we wanted is working now and your help is much appreciated. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 27/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Hang Deng – 25/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Z Rose – 25/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Morgan – 24/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maria – 24/10/2023

Katie has been exceptional and quickly resolved my query without fuss and has taken the time to explain the solution to me. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Brett Sheridan – 23/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Laritza Walsh – 20/10/2023

Quick response. The parameters for the report have been changed as per our request. This has improved the workflow. Thank you, Chris. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marcin Czerniawski – 20/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Claire Mitchell – 19/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Audrey Bell – 19/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Hang Deng – 19/10/2023

Very quick response and fix, thankyou Chris. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Fiona – 18/10/2023

The only issue was with the time it took for Eureka to come back to me Call was logged at approx 9:15am & it was until approx. 2:35pm when someone finally got back to me, despite me chasing up at 11:15am & 1:15pm – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
2/10 – How well did we keep you informed of the status of your call?
5/10 – How satisfied were you with the overall support service provided?

John Thomson – 17/10/2023

As with every Eureka employee I have dealt with, Kirst just kept going and going until she got to the bottom of the issue. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Caroline Whillock – 17/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Mark Lee – 13/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Adam Middleton – 13/10/2023

Fraser helped to solve the problem and he followed up with a phone call, which was useful. Fraser is always extremely helpful. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Agnieszka De Araujo – 13/10/2023

Quick turnaround and quality work - well done – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maarten Odding – 12/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Mark Lee – 11/10/2023

Kaitlin resolved this issue in a quick and efficient timeframe. Currently pending an update from our account manager regarding the issue. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Mark Jones – 11/10/2023

It was really useful to work through this issue via Teams and Kaitlin resolved the issue in a quick and efficient timeframe. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Mark Jones – 11/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Guy Wates – 11/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

leisha mcluskey – 06/10/2023

Thanks again John for patience and help to resolve the issue. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Mark Lee – 06/10/2023

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Helen Kirkland – 05/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Hang Deng – 05/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Paul Girdlestone – 04/10/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Hang Deng – 03/10/2023

The problem fixed itself but I very much appreciate how quickly support came. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

FIONA MUIR – 02/10/2023

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Lorraine Phillips – 02/10/2023

Good response to an awkward request, thanks to Tony and Stephen. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Lyall Stoakes – 29/09/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Hang Deng – 28/09/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Vicky Blackburn – 28/09/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Hang Deng – 28/09/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Hang Deng – 28/09/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Nicola Wagner – 28/09/2023

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Laritza – 27/09/2023

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