Eureka Solutions reviews and feedback - independently hosted by CustomerSure

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 05 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Paul Scholey – 05 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Douglas Macmillan – 04 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John – 04 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Nickie Swaden – 03 Mar 15

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Lyn Gann – 03 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

A Turner – 02 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alan Beardsworth – 27 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alan Beardsworth – 27 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alan Beardsworth – 27 Feb 15

Service was superb problem solved immediately – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How satisfied were you with the overall support service provided?

Patricia Wood – 27 Feb 15

Usual High Standard – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Donald MacLeod – 27 Feb 15

Hi it could have been improved if it had been escalated to Stuart earlier, as we were without a till for a month.Just relieved it is now up & running. Eureka!!!!! – Do you have any other feedback on the support service received?

7/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
5/10 – How satisfied were you with the overall support service provided?

Mike McConnell – 27 Feb 15

Hi Mike,

Thank you for your feedback and apologies for the inconvenience.

We did escalate the case with Sage early on in our investigation and I understand that we managed to have the till functioning to process transactions with the exception of the receipt printer. From looking into the case I know our team were in regular contact with both yourself and Sage whilst testing on various different issues was being carried out.

The issue was a result of two very specific problems relating to the new hardware which had been installed without our involvement and unfortunately required a longer investigation than we usually encounter.

Please let me know if there is anything further we can assist with.

Thanks,
--
Stephen Murray

Stephen Murray – 02 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 27 Feb 15

The email goes to my junk folder so nearly missed it – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

A Beardsworth – 26 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 26 Feb 15

Excellent work – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 26 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Servanne Murray – 26 Feb 15

Sterling wok from Kevin as per usual. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 25 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Donna Jackson – 25 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Michaela Jones – 25 Feb 15

As usual Ronnie was fantastic, I e mailed at 8 50, he was on the phone to me at 9 05, and had sorted my problem by 9 15. Wonderful service, and all with his normal friendly style. Thanks – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

nigel – 25 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 24 Feb 15

Its a shame you have to wait for call back. Would be excellent if the first person you speak to could help you! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Bethany – 24 Feb 15

Hilary help us get our specific import requirements sorted out without any hassle at all. She had a good knowledge of the types of problems we were having and what their likely causes were. Excellent service. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alan Rozens – 24 Feb 15

Ronald was an excellent help with this problem which I had been struggling with all morning. I was delighted that they found what the problem was and it was all resolved. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Cathie McInally – 24 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jacqueline Buckell – 23 Feb 15

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Lisa Cameron – 23 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jon Weatherby – 20 Feb 15

6/10 – How good were we at understanding your problem?
2/10 – How well did we keep you informed of the status of your call?
1/10 – How satisfied were you with the overall support service provided?

Kelvin Hughes – 20 Feb 15

Hi Kelvin,

Following our conversation I appreciate your frustration regarding the difficulty caused by this issue. Unfortunately the circumstances are very specific and Sage is producing the correct output based on standard processes.

We are investigating a way around this to provide you with the best resolution to the problem however this call was closed as the issue had been progressed as far as possible without modifying the standard system. Our team are looking into this and will contact you with suggested alternatives.
--
Stephen Murray

Stephen Murray – 20 Feb 15

Fantastic service from Jaclyn – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kim dewar – 20 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Conel Ramage – 19 Feb 15

Hilary is always efficient, good at grasping what I want, and sorting it super fast! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Daniel Noakes – 19 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gail Waddell – 19 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Irene McRobert – 19 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Irene McRobert – 18 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

IRENE MCROBERT – 18 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Susan – 18 Feb 15

Thank you Jaclyn, you have created a great report for us. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Karin Forbes – 17 Feb 15

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

liz jackson – 17 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Fran Hole – 16 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Elizabeth Glackin – 16 Feb 15

Brilliant – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Agnieszka De Araujo – 16 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shona – 16 Feb 15

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Margaret Monaghan – 13 Feb 15

It would be nice if we didn't have to wait for a call back, but if the call could be dealt with when it was answered. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Mark Cornish – 13 Feb 15

8/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maureen Kennedy – 12 Feb 15

I did get an answer is not a smooth process to resolution like i would have hoped. However I do appreciate now having an answer. – Do you have any other feedback on the support service received?

7/10 – How good were we at understanding your problem?
6/10 – How well did we keep you informed of the status of your call?
6/10 – How satisfied were you with the overall support service provided?

ian Ling – 11 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shona – 10 Feb 15

Very helpful - thank you very much Hilary! :) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shona – 10 Feb 15

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