Eureka Solutions reviews and feedback - independently hosted by CustomerSure

As usual Ronnie was fantastic, I e mailed at 8 50, he was on the phone to me at 9 05, and had sorted my problem by 9 15. Wonderful service, and all with his normal friendly style. Thanks – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

nigel – 25 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 24 Feb 15

Its a shame you have to wait for call back. Would be excellent if the first person you speak to could help you! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Bethany – 24 Feb 15

Hilary help us get our specific import requirements sorted out without any hassle at all. She had a good knowledge of the types of problems we were having and what their likely causes were. Excellent service. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alan Rozens – 24 Feb 15

Ronald was an excellent help with this problem which I had been struggling with all morning. I was delighted that they found what the problem was and it was all resolved. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Cathie McInally – 24 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jacqueline Buckell – 23 Feb 15

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Lisa Cameron – 23 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jon Weatherby – 20 Feb 15

6/10 – How good were we at understanding your problem?
2/10 – How well did we keep you informed of the status of your call?
1/10 – How satisfied were you with the overall support service provided?

Kelvin Hughes – 20 Feb 15

Hi Kelvin,

Following our conversation I appreciate your frustration regarding the difficulty caused by this issue. Unfortunately the circumstances are very specific and Sage is producing the correct output based on standard processes.

We are investigating a way around this to provide you with the best resolution to the problem however this call was closed as the issue had been progressed as far as possible without modifying the standard system. Our team are looking into this and will contact you with suggested alternatives.
--
Stephen Murray

Stephen Murray – 20 Feb 15

Fantastic service from Jaclyn – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kim dewar – 20 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Conel Ramage – 19 Feb 15

Hilary is always efficient, good at grasping what I want, and sorting it super fast! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Daniel Noakes – 19 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gail Waddell – 19 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Irene McRobert – 19 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Irene McRobert – 18 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

IRENE MCROBERT – 18 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Susan – 18 Feb 15

Thank you Jaclyn, you have created a great report for us. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Karin Forbes – 17 Feb 15

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

liz jackson – 17 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Fran Hole – 16 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Elizabeth Glackin – 16 Feb 15

Brilliant – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Agnieszka De Araujo – 16 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shona – 16 Feb 15

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Margaret Monaghan – 13 Feb 15

It would be nice if we didn't have to wait for a call back, but if the call could be dealt with when it was answered. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Mark Cornish – 13 Feb 15

8/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maureen Kennedy – 12 Feb 15

I did get an answer is not a smooth process to resolution like i would have hoped. However I do appreciate now having an answer. – Do you have any other feedback on the support service received?

7/10 – How good were we at understanding your problem?
6/10 – How well did we keep you informed of the status of your call?
6/10 – How satisfied were you with the overall support service provided?

ian Ling – 11 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shona – 10 Feb 15

Very helpful - thank you very much Hilary! :) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shona – 10 Feb 15

Problem sorted quickly. Thank you. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Cynthia Wilson – 09 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Charlie – 09 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Polina – 06 Feb 15

Thanks Hilary you obviously have fantastic knowledge on your product although there are still issues with the programme you have made our layouts suitable to send and you seem to make it look easy. Certainly raised my faith in getting our system to work. Looking forward to get all teething problems sorted. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Charlie Moir – 06 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 05 Feb 15

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Dan Phillips – 05 Feb 15

again Ronnie has been superb, solved the problem and explained how to resolve it in the future! who could ask for more? – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

nigel reece – 05 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Greg Goodband – 05 Feb 15

Ronnie was great, explained everything very clearly, and sorted my problem with no issues – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

nigel reece – 05 Feb 15

Chris Cowan was very helpful – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Gemma Sole – 05 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

ashvin patel – 04 Feb 15

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Ross – 04 Feb 15

This reflects the service for the database upgrade - there are other tasks associated with my call that were not raised on this ticket. – Do you have any other feedback on the support service received?

7/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
7/10 – How satisfied were you with the overall support service provided?

Conel Ramage – 04 Feb 15

Hi Conel,

Thanks for the feedback.

As discussed, we had raised the remaining issues as a separate case as there was a little bit of work required from the development team and we did not want to delay the initial refresh of your data.

I understand all of the tasks have now been completed as required.

Many thanks,

--
Stephen Murray

Stephen Murray – 04 Feb 15

Please don't waste my time with these surveys until the complete system is showing details relevant to Hays Hydraulics as requested earlier – Do you have any other feedback on the support service received?

0/10 – How good were we at understanding your problem?
0/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Charlie Moir – 03 Feb 15

Hi Charlie,

I have held discussions with our support and implementation team and investigated the cases raised since your system has gone live. I understand that there are a few issues mainly relating to document layouts and terminology within the system which you feel are not relevant to Hays.

As per our process, all documentation had been reviewed and signed off by your colleague prior to the system going live however I appreciate you were not present at this time due to unforeseen circumstances.

We are naturally keen to work with you and the team at Hays to ensure any issues are resolved in the most efficient manner and that the system works for you as required.

Many thanks,

--
Stephen Murray

Stephen Murray – 04 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gail Waddell – 03 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 03 Feb 15

as far as I'm concerned the case has not been resolved, the various problems I was encountering are still the same, I was told someone would be back to me, but no one has been – Do you have any other feedback on the support service received?

6/10 – How good were we at understanding your problem?
0/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

nigel reece – 03 Feb 15

Hi Nigel

Thanks for your feedback. As discussed, this feedback request was for an issue you had logged which had been resolved and closed. However I appreciate that this resolution may have not been fully explained to you so I will ask the support team to clarify this for you.

The other questions you had as part of the same email into support have been logged separately in our system. These queries are being investigated at the moment and we will have a response for you shortly.

Apologies for any confusion there may have been - please let me know if you have any further issues at all.

Many thanks,
Alan Miles

Alan Miles – 03 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 03 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

jennifer breslin – 02 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

David Allan – 02 Feb 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Elizabeth Glackin – 02 Feb 15

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