We have a problem every time we speak to your support staff with them asking to log on to our server. We have asked for it to be noted that our server is stand alone and not connected to the internet. We have to inform you of this each time we speak, it should be noted against our account. – Do you have any other feedback on the support service received?

• 7/10 – How good were we at understanding your problem?
• 7/10 – How well did we keep you informed of the status of your call?
• 8/10 – How satisfied were you with the overall support service provided?