Eureka Solutions reviews and feedback - independently hosted by CustomerSure

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Anton Laleendra – 20 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Andrew Murphie – 17 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

paul girdwood – 17 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

steven cook – 17 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kevin Lloyd – 16 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Murray Lindberg – 16 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Mike Heyworth – 16 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 15 Apr 15

The call itself was fine - Jonathan fixed my issue immediately. I'm more frustrated that I have to call up to fix something so stupid. Sage itself and the "sage help" feature should be more user friendly in the first place so time isn't wasted fixing dumb (stuff) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

beth – 15 Apr 15

Excellent service. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

kim dewar – 15 Apr 15

Once it was allocated to Kat it was resolved very quickly. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve M – 15 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

RAB – 15 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

David – 15 Apr 15

Prompt, clear ansewer with all in the information I need to resolve the problem. Thank you. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Rob Little – 14 Apr 15

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Dean Quinton – 13 Apr 15

Chris was excellent, very helpful and taking time to explain things to me, he totally understood what I was trying to achieve, fantastic operator. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Angela Quail – 10 Apr 15

Hilary was extremely helpful .The best support I've had from Eureka . – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ali – 09 Apr 15

Not being able to change a recurring journal entry is insane. We are regretting our choice of sage immensely. – Do you have any other feedback on the support service received?

3/10 – How good were we at understanding your problem?
5/10 – How well did we keep you informed of the status of your call?
2/10 – How satisfied were you with the overall support service provided?

Beth – 09 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jay Ratansi – 09 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Murray Lindberg – 09 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gail Waddell – 09 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sandra Napier – 09 Apr 15

Support log dealt with quickly and covered exactly as per my request. Possibly would be good to go through the resolution with Eureka to understand how the query was resolved so that I may be able to complete it myself next time without raising another support email? Brilliant otherwise! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sarah Bradbury – 08 Apr 15

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Simon Larsen – 08 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve M – 08 Apr 15

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Magnus Williamson – 07 Apr 15

9/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sean Power – 07 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Nickie Swaden – 02 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

SteveM – 02 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

SteveM – 02 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Nickie Swaden – 01 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve M – 31 Mar 15

Thanks, Ronnie.....good to throw some ideas about....thanks – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Vanessa – 31 Mar 15

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Vicki Pollard – 31 Mar 15

As usual a prompt and great service from Hilary. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alan Rozens – 31 Mar 15

Ronnie Meldrum and Jacqueline McDonald are very helpful – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

William Anderson – 31 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Donna – 30 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gillian Laughlan – 30 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Joyce Bell – 27 Mar 15

10/10 – How good were we at understanding your problem?
5/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gillian Laughlan – 27 Mar 15

Hi Gillian,

Following our conversation I am glad to hear that you were happy with the service you received from our team on this occasion. As discussed, due to the time your call was logged in the afternoon the team were unable to investigate this until the following morning however I am glad this is now resolved.

Thanks,
--
Stephen Murray

Stephen Murray – 02 Apr 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Neil Kemp – 27 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 27 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alessandro Piatti – 26 Mar 15

The only problem was the delay in dealing with my enquiry. I emailed first thing yesterday and had to call again this morning as I had not heard back - this does seem to be a problem with our support. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Sandy Ibbett – 26 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ashley Mciver – 26 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gary – 26 Mar 15

Problem on user PC caused by action some 3-4 weeks ago by Eureka consultant. Since then user has not been able to submit e'mail from Sage. Eureka insistant this was not their problem, but turns out it was, but couldn't identify problem. Independent IT consultant eventually fixed problem by removing user from system and reinstalling login etc, at our additional cost. Not happy that some consultants have inadequate IT background knowledge in addition to specific Sage. – Do you have any other feedback on the support service received?

3/10 – How good were we at understanding your problem?
6/10 – How well did we keep you informed of the status of your call?
3/10 – How satisfied were you with the overall support service provided?

Glen Smith – 26 Mar 15

Hi Glen,

I have gone through the issues with the team and understand that this issue was related to a corrupt/damaged Windows User Profile. Once the User Profile had been repaired by your IT Provider the issue was no longer present for your colleague.

As discussed the phone, whilst the initial issue occurred approximately 3 weeks ago, we advised this seemed to be a Windows Issue almost immediately and have been in regular contact with you IT Provider since then to try and ensure this was resolved.

Thanks,
--
Stephen Murray

Stephen Murray – 26 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 25 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 25 Mar 15

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

J TAYLOR – 24 Mar 15

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Based on 8116 reviews and 8113 ratings our customers rate us 9.7/10.

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