Eureka Solutions reviews and feedback - independently hosted by CustomerSure

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Joanne – 16 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maureen Ferguson – 16 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Helen Kirkland – 16 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 13 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 13 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Iain McDonald – 13 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 13 Dec 13

First let me state that Chris was excellent and understood exactly what the issue is. I am, however, wholly unsatisfied that an issue identified in March still has not been resolved. Once again an 'update' has rendered a critical part of our system as unusable. – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
1/10 – How satisfied were you with the overall support service provided?

John McAndrew – 13 Dec 13

Hi John, Many thanks for taking the time to complete our survey on the support service you received. I am pleased that you were happy with the response that our team provided you with firstly. I have looked into the problem that you have encountered and will contact the software provider to find out if there is anything that they can do with this or if they have plan to resolve this in any future releases. I will contact you with the outcome. Again many thanks for the feedback.

Chris Duffy – 16 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maureen Kennedy – 12 Dec 13

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

01422 353325 – 12 Dec 13

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Gail Waddell – 12 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Claire MacIntyre – 12 Dec 13

Does exactly what it says on the tin. Thanks to William, Chris and Allan. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Alexander – 11 Dec 13

Couldn't fault the undestanding of the issue and the support suggestion for implementaion. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Spencer Brown – 06 Dec 13

I reported the issue on Wednesday and was promised a call back. 24hrs later I called again because I had not had a call back. I have to push to get resolution there and then as opposed to being offered another 'call back.' The technician took hold of my computer and told me that I would get a call to be updated on the work, but that call didn't materialise either. On Friday, I called again and asked to speak to Kathryn to get this resolved. Thankfully it is now resolved, but I don't think that I should have had to do all the chasing! – Do you have any other feedback on the support service received?

7/10 – How good were we at understanding your problem?
0/10 – How well did we keep you informed of the status of your call?
1/10 – How satisfied were you with the overall support service provided?

Henry Bredin – 06 Dec 13

Hi Henry, Firstly, I am sorry that you were disappointed with how we kept you up to date with the call on this occasion. We aim to provide the best service to all of our customers, we appreciate all feedback, both positive and negative so that we can go on improving the service provided. I have notified the support team of this so that we can address this for your future support calls. Once again thank you for your valuable feedback.

Chris Duffy – 09 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 06 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Dee Young – 05 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

robert – 05 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

David Wilson – 05 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alyson Russell-Stevenson – 05 Dec 13

9/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alyson Russell-Stevenson – 05 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Irene McRobert – 04 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John – 04 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Donald MacLeod – 04 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kim Dewar – 04 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Irene McRobert – 03 Dec 13

Quick and clear answers. Thank you. – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Rob Little – 02 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

ashvin patel – 02 Dec 13

Took longer than anticipated but got there in the end - thanks for your perseverance! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

David Wilson – 29 Nov 13

Yes completely dissatisfied with certain aspects of support we receive. I.E. it's beyond belief that we spend £20k plus on a system but cannot get tweaks here and there without additional cost that had we been able to try for at least a month these could have been done without additional cost. Also, if a problem cannot be fixed might as well blame other software. Completely dissatisfied! – Do you have any other feedback on the support service received?

0/10 – How good were we at understanding your problem?
5/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Andrew Turner – 29 Nov 13

Did take longer that expected – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Sandra Hunter – 28 Nov 13

Leanne was as usual perfect. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Alexander – 28 Nov 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Irene McRobert – 28 Nov 13

Not really - excellent response - only comment is that being slightly hard of hearing, could do with speaking up so I can hear clearly – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Stephen Simpson – 28 Nov 13

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Spencer Brown – 28 Nov 13

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Spencer Brown – 27 Nov 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Irene McRobert – 27 Nov 13

10/10 – How good were we at understanding your problem?
5/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Irene McRobert – 27 Nov 13

Hi Irene,

Thank you for taking the time to provide us with your valuable feedback on the support service that you received from us today. I am sorry to hear that you were disappointed with how well we kept you informed on the status of your call on this occasion and I have fed this back to our support team as well so that we can address this for you in the future.

However I am pleased to see that you have also left feedback on another call today and scored us 10 for keeping you informed in that instance so hopefully you recognise that we do try to keep all of our customers updated on any ongoing calls that they have logged with us while we are continuing to investigate these.

Thanks again for your feedback - we really do appreciate all feedback from our customers, both positive and negative, as this allows us to improve the support service that we offer you moving forward.

Alyson McMenemy – 27 Nov 13

Not the answer I wanted lol but in the words of Mick Jagger you can't always get what you want – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Alexander – 27 Nov 13

Good old Chris ! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Alexander – 27 Nov 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sandra Hunter – 26 Nov 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Wilson – 26 Nov 13

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Michelle Crisp – 26 Nov 13

The solution looked very simple, but to find that, it really required good analysis! Thanks! – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Ramya Krishnakumar – 26 Nov 13

The issue has been persistent for quite some time now and it really affects the master report! This has been fixed now and it's such a relief! – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Ramya Krishnakumar – 26 Nov 13

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

paul girdwood – 26 Nov 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sam Alexander – 25 Nov 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maureen Ferguson – 25 Nov 13

9/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sandra McCandlish – 21 Nov 13

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sam Alexander – 21 Nov 13

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