Eureka Solutions reviews and feedback - independently hosted by CustomerSure

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Pat Chisman – 13 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Helen Kirkland – 13 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sandra Hunter – 10 Jan 14

First class – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Robbie Hart – 10 Jan 14

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Steve McKenzie – 10 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

linda – 10 Jan 14

No – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Richard O'Raw – 09 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Irene McRobert – 09 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Douglas Dolby – 07 Jan 14

7/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
7/10 – How satisfied were you with the overall support service provided?

murray lindberg – 07 Jan 14

10/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Robbie Hart – 07 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Robert Bailey – 07 Jan 14

Good teamwork, Christopher! Thanks for your help – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Vanessa – 07 Jan 14

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

murray lindberg – 06 Jan 14

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

murray lindberg – 06 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Rachel Dennison – 06 Jan 14

Sage doesnt have the facility I was looking for as standard – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
4/10 – How satisfied were you with the overall support service provided?

Sandra Hunter – 06 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sandra Hunter – 06 Jan 14

Very helpful, thankyou – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kim Dewar – 06 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Linda – 06 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Claire Milligan – 06 Jan 14

Always prompt in dealing with my queries and the skill level of the support team is impressive... – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Spencer Brown – 06 Jan 14

Oooo very happy. Thanks, Sarah! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Vanessa – 03 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Spencer Brown – 03 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Spencer Brown – 02 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Spencer Brown – 02 Jan 14

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 24 Dec 13

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

paul girdwood – 24 Dec 13

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

Murray Lindberg – 23 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Cathie McInally – 23 Dec 13

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Spencer Brown – 23 Dec 13

Always a pleasure dealing with Ronald – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Sandra Hunter – 20 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Pat Chisman – 20 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

linda – 18 Dec 13

Thanks, Ronnie. What would I do without you guys? – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Vanessa – 18 Dec 13

7/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
7/10 – How satisfied were you with the overall support service provided?

Yvonne Blyth – 17 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Anne Harvey – 17 Dec 13

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Joanne – 16 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maureen Ferguson – 16 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Helen Kirkland – 16 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 13 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 13 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Iain McDonald – 13 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

michelle cayley – 13 Dec 13

First let me state that Chris was excellent and understood exactly what the issue is. I am, however, wholly unsatisfied that an issue identified in March still has not been resolved. Once again an 'update' has rendered a critical part of our system as unusable. – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
1/10 – How satisfied were you with the overall support service provided?

John McAndrew – 13 Dec 13

Hi John, Many thanks for taking the time to complete our survey on the support service you received. I am pleased that you were happy with the response that our team provided you with firstly. I have looked into the problem that you have encountered and will contact the software provider to find out if there is anything that they can do with this or if they have plan to resolve this in any future releases. I will contact you with the outcome. Again many thanks for the feedback.

Chris Duffy – 16 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maureen Kennedy – 12 Dec 13

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

01422 353325 – 12 Dec 13

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Gail Waddell – 12 Dec 13

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Claire MacIntyre – 12 Dec 13

Does exactly what it says on the tin. Thanks to William, Chris and Allan. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Alexander – 11 Dec 13

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