Eureka Solutions Reviews
Based on 7827 reviews and 7824 ratings our customers rate us 9.7/10.
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
sonia oriahi – 11.03.2015
1st Class as always – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Servanne Murray – 10.03.2015
Both Rnnie Meldrum and Mike have been excellent – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
William Anderson – 10.03.2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Stewart McGowan – 09/03/2015
Chris was very helpful , he knew what the problem was quickly and resolved the issue for me without delay. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Maureen Ferguson – 09/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
michelle cayley – 06/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 06/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Nickie Swaden – 06/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Alan Beardsworth – 06/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 06/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jon Weatherby – 05/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 05/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Paul Scholey – 05/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Douglas Macmillan – 04/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
John – 04/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Nickie Swaden – 03/03/2015
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Lyn Gann – 03/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
A Turner – 02/03/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Alan Beardsworth – 27/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Alan Beardsworth – 27/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Alan Beardsworth – 27/02/2015
Service was superb problem solved immediately – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How satisfied were you with the overall support service provided?
Patricia Wood – 27/02/2015
Usual High Standard – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Donald MacLeod – 27/02/2015
Hi it could have been improved if it had been escalated to Stuart earlier, as we were without a till for a month.Just relieved it is now up & running. Eureka!!!!! – Do you have any other feedback on the support service received?
- 7/10 – How good were we at understanding your problem?
- 7/10 – How well did we keep you informed of the status of your call?
- 5/10 – How satisfied were you with the overall support service provided?
Mike McConnell – 27/02/2015
Hi Mike,
Thank you for your feedback and apologies for the inconvenience.
We did escalate the case with Sage early on in our investigation and I understand that we managed to have the till functioning to process transactions with the exception of the receipt printer. From looking into the case I know our team were in regular contact with both yourself and Sage whilst testing on various different issues was being carried out.
The issue was a result of two very specific problems relating to the new hardware which had been installed without our involvement and unfortunately required a longer investigation than we usually encounter.
Please let me know if there is anything further we can assist with.
Thanks,
--
Stephen Murray
Stephen Murray –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 27/02/2015
The email goes to my junk folder so nearly missed it – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
A Beardsworth – 26/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 26/02/2015
Excellent work – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 26/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Servanne Murray – 26/02/2015
Sterling wok from Kevin as per usual. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 25/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Donna Jackson – 25/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Michaela Jones – 25/02/2015
As usual Ronnie was fantastic, I e mailed at 8 50, he was on the phone to me at 9 05, and had sorted my problem by 9 15. Wonderful service, and all with his normal friendly style. Thanks – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
nigel – 25/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
michelle cayley – 24/02/2015
Its a shame you have to wait for call back. Would be excellent if the first person you speak to could help you! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Bethany – 24/02/2015
Hilary help us get our specific import requirements sorted out without any hassle at all. She had a good knowledge of the types of problems we were having and what their likely causes were. Excellent service. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Alan Rozens – 24/02/2015
Ronald was an excellent help with this problem which I had been struggling with all morning. I was delighted that they found what the problem was and it was all resolved. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Cathie McInally – 24/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jacqueline Buckell – 23/02/2015
- 8/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Lisa Cameron – 23/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jon Weatherby – 20/02/2015
- 6/10 – How good were we at understanding your problem?
- 2/10 – How well did we keep you informed of the status of your call?
- 1/10 – How satisfied were you with the overall support service provided?
Kelvin Hughes – 20/02/2015
Hi Kelvin,
Following our conversation I appreciate your frustration regarding the difficulty caused by this issue. Unfortunately the circumstances are very specific and Sage is producing the correct output based on standard processes.
We are investigating a way around this to provide you with the best resolution to the problem however this call was closed as the issue had been progressed as far as possible without modifying the standard system. Our team are looking into this and will contact you with suggested alternatives.
--
Stephen Murray
Stephen Murray –
Fantastic service from Jaclyn – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kim dewar – 20/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Conel Ramage – 19/02/2015
Hilary is always efficient, good at grasping what I want, and sorting it super fast! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Daniel Noakes – 19/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gail Waddell – 19/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Irene McRobert – 19/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Irene McRobert – 18/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
IRENE MCROBERT – 18/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Susan – 18/02/2015
Thank you Jaclyn, you have created a great report for us. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Karin Forbes – 17/02/2015
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