Eureka Solutions Reviews
Based on 8107 reviews and 8104 ratings our customers rate us 9.7/10.
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ron Edwards – 02/18/2022
All sorted, thank you. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Marcin Czerniawski – 02/17/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Marcin Czerniawski – 02/17/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Nick Dumbleton – 02/16/2022
Thanks for looking into this and reporting back in detail Tony – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Murray Lindberg – 02/16/2022
Amy is always friendly and helpful – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Val – 02/15/2022
Connectivity issues investigated straight away, fixed within 2 hours. Thank you. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Marcin Czerniawski – 02/15/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gavin Hamilton – 02/15/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Colin Marshall – 02/14/2022
Great service! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rachel Samuel – 02/14/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
John Gray – 02/14/2022
Closing calls without resolving has happened again. – Do you have any other feedback on the support service received?
- 0/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Karen Geegan – 02/11/2022
Hi Karen,
Apologies that this case was incorrectly closed.
It appears that your reply, "No they question was answered." was misunderstood and resulted in the case being closed before your questions had been fully answered.
We always want to improve our processes, so I've discussed with the team to make sure this type of issue doesn't occur again.
If you have any further questions, please let us know.
John Eadie
Support Team Leader
John Eadie –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Tina Brazier – 02/11/2022
Thank you for helping out. Adam was very attentive and thanks to his help we managed to save lots of time. He explained, advised and helped to devise plan on how to resolve the issue. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Marcin Czerniawski – 02/10/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Edouard Vahram – 02/10/2022
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
ALIDE VALBERGA – 02/07/2022
Thank you for looking into our query so promptly. Query has been resolved. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Marcin Czerniawski – 02/07/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Adam Middleton – 02/04/2022
- 10/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Chris Plumb – 02/04/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Elaine Dunn – 02/04/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ayushi Sehmbi – 02/04/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Saima Javed – 02/03/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Audrey Boal – 02/02/2022
The problem is not resolved as I can't log to support portal. My email is not recognised an Sam did not check that it worked before closing the case. – Do you have any other feedback on the support service received?
- 0/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Chris Plumb – 02/01/2022
Hi Chris,
Apologies for the confusion on this case.
I've spoken to Sam, the final step that needed to be completed for you, was an email to be sent, which allowed you to set your password for the customer portal, this has now been done.
We always appreciate your feedback, if you have any other queries or would like to discuss this further, please let us know.
Regards
John Eadie
Support Team Leader
John Eadie –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Saima Javed – 01/28/2022
fantastic as always Daniel – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ashley – 01/27/2022
Excellent as always – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gavin Richards – 01/27/2022
- 10/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Richard Cheeseman – 01/27/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Mercedes Collins – 01/26/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
John Gray – 01/26/2022
NA – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ron Edwards – 01/24/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How satisfied were you with the overall support service provided?
Angela Maclennan – 01/24/2022
- 8/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Lorraine Phillips – 01/24/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Saima Javed – 01/24/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kim Day – 01/21/2022
The problem hasn't been fixed. – Do you have any other feedback on the support service received?
- 8/10 – How good were we at understanding your problem?
- 3/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Chris Plumb – 01/21/2022
Hi Chris,
Thank you for your time earlier on the phone.
Apologies for the confusion on this case, I've had a chat to Dev and the rest of team, so we will make sure this type of situation does not happen again.
I am glad you and I were able to prove out that the original fix worked. I also hope I've provided a good solution to give you the ability to update the various incorrect formats.
If you have any other queries or suggestions, then please let us know.
Regards
John Eadie
Support Team Leader
John Eadie –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
John Gray – 01/20/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Becky – 01/19/2022
Query handled very promptly and the problems cause was explained to me and how it was to be fixed. Tests carried out prior to completion of case. – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 7/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Neil Douglas – 01/19/2022
Excellent understanding and service. Guided me how to sort the issue without it just being sorted. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Craig Ingram – 01/19/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Alex – 01/18/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kate – 01/18/2022
PERFECT RESPONSE AND ISSUE RESOLVED AS ALWAYS THANKS TONY – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
gary Mccrae – 01/17/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Linda Abercromby – 01/17/2022
excellent service, very friendly, comprehensive and thorough and got problem sorted thanks! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
peter – 01/14/2022
- 9/10 – How good were we at understanding your problem?
- 3/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Carolyn Warburton – 01/14/2022
Hi Carolyn,
Thank you for your feedback on your support experience, we are sorry to hear of your dissatisfaction.
I have looked into this case further and I understand there were some delays in getting access to the server but I do apologise if you were not kept up to date during this time. We will take this on board and make sure this issue is addressed in future calls.
If you have any further comments please do not hesistate to get in touch.
Kind regards,
Jaclyn Quinn
Support Team Leader
Jaclyn Quinn –
- 8/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Anthony Torreggiani – 01/14/2022
Fabulous support !! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jennifer Shilton – 01/13/2022
Excellent, as always – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gavin Richards – 01/12/2022
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Saima Javed – 01/11/2022
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