- 0/10 – How good were we at understanding your problem?
- 2/10 – How well did we keep you informed of the status of your call?
- 1/10 – How satisfied were you with the overall support service provided?
Jana Matthews – 17 Apr 24
Hi Jana,
I am sorry you weren't satisfied with the outcome of the recent support case.
I've reviewed the case and all the information Kaitlin provided is correct and explains the expected behaviour being experienced.
Kaitlin reached out on several occasions after your last communication on 08/04/24, but received no response thereafter, so she had no option but to close the case.
We would be more than happy to log a new case and revisit the query for you, if you're happy to do this, then please contact us, we can pick this back up and arrange a call to go through it.
If you have any other queries at all or would like to discuss this further, please let us know.
Regards
John Eadie
John Eadie –