Eureka Solutions reviews and feedback - independently hosted by CustomerSure

This reflects the service for the database upgrade - there are other tasks associated with my call that were not raised on this ticket. – Do you have any other feedback on the support service received?

7/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
7/10 – How satisfied were you with the overall support service provided?

Conel Ramage – 02/04/2015

Hi Conel,

Thanks for the feedback.

As discussed, we had raised the remaining issues as a separate case as there was a little bit of work required from the development team and we did not want to delay the initial refresh of your data.

I understand all of the tasks have now been completed as required.

Many thanks,

--
Stephen Murray

Stephen Murray – 02/04/2015

Please don't waste my time with these surveys until the complete system is showing details relevant to Hays Hydraulics as requested earlier – Do you have any other feedback on the support service received?

0/10 – How good were we at understanding your problem?
0/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

Charlie Moir – 02/03/2015

Hi Charlie,

I have held discussions with our support and implementation team and investigated the cases raised since your system has gone live. I understand that there are a few issues mainly relating to document layouts and terminology within the system which you feel are not relevant to Hays.

As per our process, all documentation had been reviewed and signed off by your colleague prior to the system going live however I appreciate you were not present at this time due to unforeseen circumstances.

We are naturally keen to work with you and the team at Hays to ensure any issues are resolved in the most efficient manner and that the system works for you as required.

Many thanks,

--
Stephen Murray

Stephen Murray – 02/04/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gail Waddell – 02/03/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 02/03/2015

as far as I'm concerned the case has not been resolved, the various problems I was encountering are still the same, I was told someone would be back to me, but no one has been – Do you have any other feedback on the support service received?

6/10 – How good were we at understanding your problem?
0/10 – How well did we keep you informed of the status of your call?
0/10 – How satisfied were you with the overall support service provided?

nigel reece – 02/03/2015

Hi Nigel

Thanks for your feedback. As discussed, this feedback request was for an issue you had logged which had been resolved and closed. However I appreciate that this resolution may have not been fully explained to you so I will ask the support team to clarify this for you.

The other questions you had as part of the same email into support have been logged separately in our system. These queries are being investigated at the moment and we will have a response for you shortly.

Apologies for any confusion there may have been - please let me know if you have any further issues at all.

Many thanks,
Alan Miles

Alan Miles – 02/03/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 02/03/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

jennifer breslin – 02/02/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

David Allan – 02/02/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Elizabeth Glackin – 02/02/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Elizabeth Glackin – 02/02/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 02/02/2015

Good support fro Hilary obviously has a great understanding on how this system works and get things to happen. – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Charlie Moir – 01/30/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

jennifer breslin – 01/30/2015

you need to make your customer service forms shorter and quicker to fill in. I nearly didn't fill it in as it was so long. you need a simple - 1-10 score – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
6/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kelvin Hughes – 01/30/2015

Hi Kelvin,

Thank you for this and we will take your comoments on board.

We really appreciate any time our customers spend to give us both positive and negative feedback. The CustomerSure Surveys are optional and are primarily in place to ensure that any issues are dealt with as quickly and effectively as possible. With this in mind we have limited the feedback to three questions with the options of adding comments if necessary.

Many thanks,
--
Stephen Murray

Stephen Murray – 01/30/2015

Great, although the instance of the SQL database should of really been changed as part of the upgrade. ;) We rarely use it so no problems :) – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 01/30/2015

Very reactive - great response time. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marc Barret – 01/30/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

liz jackson – 01/30/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Andrew Weir – 01/29/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 01/29/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steve M – 01/29/2015

10/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Scott Harrison – 01/29/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Shona – 01/29/2015

Once again excellent customer service – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Linda Armour – 01/28/2015

Leane Barker was excellent! very helpful and versed up on the system. Others in the support team are not so knowledgeable. Well done Leane – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
5/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kevin Gordon – 01/28/2015

Hi Kevin,

Thank you for the feedback.

Following our conversation I am glad that you have always been happy with the support provided and that this instance was an exceptionally good experience - as opposed to being disappointed by previous cases.

Our team are fully accredited and certified in all of the products we offer and are ideally placed to resolve any issues which may arise. Some issues naturally require a little more investigation than others.

Thanks,
--
Stephen Murray

Stephen Murray – 01/30/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

jennifer breslin – 01/28/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Susan – 01/28/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Stewart McGowan – 01/27/2015

8/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Charlie Moir – 01/26/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Tracey – 01/26/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Greg Goodband – 01/23/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Abraham – 01/23/2015

excellent – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

john – 01/22/2015

No, did what was needed, very rapidly and actively (ie, they called me I didnt have to chase them). – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Hausrath – 01/22/2015

Chris is ALWAYS good – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Jayne Mason – 01/22/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Fran Hole – 01/21/2015

Hilary was very helpful and we achieved our aim. Welldone – Do you have any other feedback on the support service received?

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

chris maguire – 01/20/2015

Quick and efficient. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Donald MacLeod – 01/20/2015

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Sarah Grant – 01/20/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Anne Harvey – 01/19/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Susan McKenzie – 01/19/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Clair McMillan – 01/16/2015

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Catherine Kerr – 01/16/2015

Usual excellent service from Hilary. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 01/16/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 01/16/2015

Thought Jaclyn and Darren were very helpful – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Patricia wood – 01/15/2015

Excellent service from Jaclyn. Did exactly what we were looking for in reports – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Linda Armour – 01/14/2015

Hi The issue is still to be resolved but the problem is due to other system issues which are due to be rectified shortly. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Brian Walton – 01/12/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Clare White – 01/12/2015

As usual very quick and efficient. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alison Girvan – 01/12/2015

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Susan – 01/12/2015

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