Eureka Solutions Reviews
Based on 8104 reviews and 8101 ratings our customers rate us 9.7/10.
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
David – 04/15/2015
Prompt, clear ansewer with all in the information I need to resolve the problem. Thank you. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rob Little – 04/14/2015
- 10/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Dean Quinton – 04/13/2015
Chris was excellent, very helpful and taking time to explain things to me, he totally understood what I was trying to achieve, fantastic operator. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Angela Quail – 04/10/2015
Hilary was extremely helpful .The best support I've had from Eureka . – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ali – 04/09/2015
Not being able to change a recurring journal entry is insane. We are regretting our choice of sage immensely. – Do you have any other feedback on the support service received?
- 3/10 – How good were we at understanding your problem?
- 5/10 – How well did we keep you informed of the status of your call?
- 2/10 – How satisfied were you with the overall support service provided?
Beth – 04/09/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jay Ratansi – 04/09/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Murray Lindberg – 04/09/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gail Waddell – 04/09/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Sandra Napier – 04/09/2015
Support log dealt with quickly and covered exactly as per my request. Possibly would be good to go through the resolution with Eureka to understand how the query was resolved so that I may be able to complete it myself next time without raising another support email? Brilliant otherwise! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Sarah Bradbury – 04/08/2015
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Simon Larsen – 04/08/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Steve M – 04/08/2015
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Magnus Williamson – 04/07/2015
- 9/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Sean Power – 04/07/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Nickie Swaden – 04/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
SteveM – 04/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
SteveM – 04/02/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Nickie Swaden – 04/01/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Steve M – 03/31/2015
Thanks, Ronnie.....good to throw some ideas about....thanks – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Vanessa – 03/31/2015
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Vicki Pollard – 03/31/2015
As usual a prompt and great service from Hilary. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Alan Rozens – 03/31/2015
Ronnie Meldrum and Jacqueline McDonald are very helpful – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
William Anderson – 03/31/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Donna – 03/30/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gillian Laughlan – 03/30/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Joyce Bell – 03/27/2015
- 10/10 – How good were we at understanding your problem?
- 5/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gillian Laughlan – 03/27/2015
Hi Gillian,
Following our conversation I am glad to hear that you were happy with the service you received from our team on this occasion. As discussed, due to the time your call was logged in the afternoon the team were unable to investigate this until the following morning however I am glad this is now resolved.
Thanks,
--
Stephen Murray
Stephen Murray –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Neil Kemp – 03/27/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 03/27/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Alessandro Piatti – 03/26/2015
The only problem was the delay in dealing with my enquiry. I emailed first thing yesterday and had to call again this morning as I had not heard back - this does seem to be a problem with our support. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Sandy Ibbett – 03/26/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ashley Mciver – 03/26/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gary – 03/26/2015
Problem on user PC caused by action some 3-4 weeks ago by Eureka consultant. Since then user has not been able to submit e'mail from Sage. Eureka insistant this was not their problem, but turns out it was, but couldn't identify problem. Independent IT consultant eventually fixed problem by removing user from system and reinstalling login etc, at our additional cost. Not happy that some consultants have inadequate IT background knowledge in addition to specific Sage. – Do you have any other feedback on the support service received?
- 3/10 – How good were we at understanding your problem?
- 6/10 – How well did we keep you informed of the status of your call?
- 3/10 – How satisfied were you with the overall support service provided?
Glen Smith – 03/26/2015
Hi Glen,
I have gone through the issues with the team and understand that this issue was related to a corrupt/damaged Windows User Profile. Once the User Profile had been repaired by your IT Provider the issue was no longer present for your colleague.
As discussed the phone, whilst the initial issue occurred approximately 3 weeks ago, we advised this seemed to be a Windows Issue almost immediately and have been in regular contact with you IT Provider since then to try and ensure this was resolved.
Thanks,
--
Stephen Murray
Stephen Murray –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 03/25/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 03/25/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
J TAYLOR – 03/24/2015
Logged the issue and within 15 minutes, I received a call and the issue was resolved. Was also informed to log support calls at a different email address (support@eureka.co.uk) which I hadnt been notified off on previous support emails to enquiries@eureka.co.uk so I will ensure I use the support email address from now on – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Sarah Bradbury – 03/24/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon Nelson – 03/24/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
irene McRobert – 03/24/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
Servanne Murray – 03/24/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
north west aluminium – 03/23/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Servanne Murray – 03/20/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Maureen Kennedy – 03/20/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 03/20/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Irene McRobeert – 03/20/2015
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Melissa Herrity – 03/20/2015
great service thanks – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kim dewar – 03/20/2015
After I sent the email I received no acknowledgement or call until I phoned to log another problem. When mentioning this one I was told I should have received a email acknowledgement - it would appear you never had any email address set up on your system. I have since received emails acknowledge ALL calls whether they were from me or my colleagues. Perhaps it would be a good idea if you could use our generic email address of: accounts@gresham-computing.com for these acknowledgements unless you are replying to an individual person's email. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 7/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Sandy Ibbett – 03/20/2015
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