Eureka Solutions Reviews
Onze klanten geven ons 9.7/10, gebaseerd op 8119 beoordelingen en 8116 scores.
John is a flipping star! Wee Question - Fabby Answer and So Quick! Ta Very Much John MUCH appreciated. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Hel C. – 12/07/2023
Great as usual – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gav Richards – 12/07/2023
Sometimes it would be useful to get a direct contact to the case worker. I found out what the problem would be but I wasn't sure how to contact our particular support person. – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Maarten Odding – 12/07/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Hang Deng – 12/07/2023
- 6/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Lisa Kimberley – 12/07/2023
Excellent thank you :) – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
FIONA MUIR – 11/07/2023
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Wes Lee Henzell – 11/07/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Leanne Dodd – 11/07/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Hang Deng – 06/07/2023
Damian Graham is a very patient, helpful and caring person. Absolute pleasure dealing with him in a stressful situation, which he dealt calmly and expertly. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Del Dervish – 06/07/2023
Damian was very helpful and very nice to speak to. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Audrey Bell – 06/07/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rachel Potter – 03/07/2023
support service today on my problem fantastic and sorted – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
ian cody – 03/07/2023
Really good thank you :) – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Fiona Muir – 03/07/2023
STILL OUTSTANDING AND NOT RESOLVED – Do you have any other feedback on the support service received?
- 0/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Leanne Dodd – 30/06/2023
Good afternoon Leanne,
Thank you for your feedback, and apologies that this case has been closed. I have spoken to our support team leader and it appears that this has been closed in error. This has already been reopened for you and our support team have tried to contact you this afternoon to pick up on this again so we will look into this for you as a priority.
Kind regards,
Alyson McMenemy
Customer Success Director
Alyson McMenemy –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Maureen Jobbins – 27/06/2023
- 9/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Peter Dimmock – 22/06/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Hang Deng – 22/06/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Hang Deng – 22/06/2023
Luke was very helpful – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Francis Akyeampong – 21/06/2023
Damian responded to the query quickly. System limitation was identified and solution offered by Damian was quickly implemented. Thank you for your help ! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Marcin Czerniawski – 21/06/2023
The case was handled efficiently, problem was understood and resolved. Well done Chris – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Sadat Mohiuddin – 20/06/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Tara Bashir – 16/06/2023
Alanna was very helpful and resolved this for us as fast as she could. She kept me updated throughout the day and explained what the issue was. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Katie Brannen – 14/06/2023
Issue started when we asked for an email address to be amended, that caused our, and our sister company's, credit note layouts to revert to an incorrect default version. Took 2 months to resolve; not the end of the world but it was inconvenient and took up too much time. In the end, Stephen got it sorted. – Do you have any other feedback on the support service received?
- 8/10 – How good were we at understanding your problem?
- 1/10 – How well did we keep you informed of the status of your call?
- 1/10 – How satisfied were you with the overall support service provided?
Andrew – 12/06/2023
Hello Andrew,
Thank you for your feedback and I am very sorry to hear that you have not received our normal standard of support in this instance. As a long term customer of Eureka Solutions hopefully you would agree that this is not be the normal level of service that we provide for our customers.
With this particular issue I believe there may have been a few factors that contributed to the delay but clearly this has taken longer than anyone would like for this to be resolved so I will speak to our Support Team Leader here to understand where any delays have come from on our side to ensure these are addressed where required.
If you do have any further queries on this however please just come back to us and we will look into this as a priority for you.
Kind regards,
Alyson McMenemy
Customer Success Director
Alyson McMenemy –
Kaitlin tried hard to understand my query but in the end we just couldn't come to an agreement on the problem. I will pick up with one of our implementation consultants. – Do you have any other feedback on the support service received?
- 2/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 4/10 – How satisfied were you with the overall support service provided?
Caroline Whillock – 12/06/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Steve Messenger – 09/06/2023
Fabulous, quick service as always! Thanks guys! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Clair McMillan – 09/06/2023
Always a pleasure dealing with the support team. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Caroline Whillock – 09/06/2023
- 8/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Scott – 07/06/2023
The case was closed and I never received an answer. I received a "How Well Did We Do" with a note to say the case was closed, so I will now need to phone or email to see what the answer was to the closed case. – Do you have any other feedback on the support service received?
- 0/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Alison Banks – 06/06/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Shirley Birtwell – 05/06/2023
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Scott – 05/06/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Hang Deng – 02/06/2023
Katie Otterson was the support consultant – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Moira McAllister – 01/06/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Vicky Blackburn – 01/06/2023
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Dan Tanner – 01/06/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Hang – 30/05/2023
prompt responses and solved the problem – Do you have any other feedback on the support service received?
- 8/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Tracey Watkinson – 30/05/2023
Thank you for your help ! Problem reported to Eureka specialist was quickly responded to. Tony understood the nature of the problem and offered a solution which resolved the query. Thank you ! – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Marcin Czerniawski – 26/05/2023
Tony did a great job working with us to sort the problem – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Scott Davidson – 26/05/2023
Was good to understand why there was an issue so that next time we can resolve increase our knowledge and resolve it ourselves next time. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Tara Bashir – 26/05/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Hang Deng – 26/05/2023
great service, solved issues that have been going on for some time in just a couple of days. Always in contact. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
matt Price – 23/05/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gerald Tomkinson – 23/05/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Elaine Dunn – 23/05/2023
- 9/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Maria – 22/05/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Hang Deng – 22/05/2023
Great service as always. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kevin Cairns – 18/05/2023
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Tara Bashir – 17/05/2023
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