Eureka Solutions Reviews
Based on 7821 reviews and 7818 ratings our customers rate us 9.7/10.
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
John Gray – 26/06/2018
Always helpful and knowledgeable – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jenny Shilton – 25/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jo Kilcoyne – 22/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Marc Walters – 22/06/2018
Great – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Craig – 22/06/2018
Great – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Craig – 22/06/2018
THANKS AGAIN FOR QUICK AND EFFICIENT RESOLUTION TO OUR ISSUE. PERFECT AS EVER. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
GARY MCCRAE – 21/06/2018
Great response - very quick. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gavin Richards – 21/06/2018
No sooner of the phone and more problems the huge amount of time wasted on this data exchange system over the last few years is unbelievable be very wary before you submit to this system With simple sage issues these people are brilliant but as for the data exchange I wish I had never seen it falls far short of what was expected. – Do you have any other feedback on the support service received?
- 1/10 – How good were we at understanding your problem?
- 1/10 – How well did we keep you informed of the status of your call?
- 1/10 – How satisfied were you with the overall support service provided?
Charlie – 20/06/2018
Dear Charlie,
Thanks you for your feedback and we are really sorry and disappointed to hear that you are unhappy with Data Exchange for Sage 200 and it falls short of your expectations. As we have discussed we believe the way the system is being used is not best practice and causing real frustration which we can fully appreciated. We would be more than happy to again discuss our audit proposal to alleviate the frustration with your system.
Warmest regards,
--
Eilish Young
Ronald Meldrum –
Once again ... excellent service from Kevin - efficient and helpful – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jenny Shilton – 19/06/2018
- 8/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Irene – 19/06/2018
Although I had to chase John for another look at my issue, he went above and beyond his responsibilities to help me find the best solution to my problem within the restrictions of NetSuite. Many thanks John. – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 6/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Adrian B – 19/06/2018
OUR PROBLEM WAS RESOLVED PROMPTLY – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
ROBERT MURRAY – 19/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jane Frame – 18/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
LOUISE JOHNSON-CHAPMAN – 18/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
John Gray – 18/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Adrian B – 18/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Stephen Mills – 18/06/2018
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
LIZ JACKSON – 18/06/2018
Fantastic service once again, situation resolved without a moment of wasted time. Eureka's customer service and issue resolution is honestly second to none and I would happily recommend them to anyone. Thanks again Kevin and team. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Zoe Irvine – 15/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Mary Wilson – 15/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rachel Armitage – 15/06/2018
Speedy and superb service as usual – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Andrew Walker – 15/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jo Kilcoyne – 15/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Lynn Buchanan – 15/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Stephen Mills – 14/06/2018
Superb service, he gave his time and all his effort to resolve a serious payment issue. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Andre Walker – 14/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 13/06/2018
We had this issue previously, unfortunately we were unable to find a link to it. Eureka could also have checked to see if the issue had occurred previously. – Do you have any other feedback on the support service received?
- 4/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 6/10 – How satisfied were you with the overall support service provided?
Adrian B – 13/06/2018
Hi Adrian,
Thank you for taking my call earlier. As always, we appreciete your feedback, and as standard procedure we do check previous cases when it comes to investigating current issues. On this occasion, I believe the previous issue was handled by a member of our implementation team and was never created as a support case, as this was at the point of testing.
We have the details of this case on record now, should this problem re-occur.
Best regards,
Ronald Meldrum –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Judith – 13/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Catherine Pidsley – 12/06/2018
Thank you for the help and for providing a quick solution. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 12/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Joe Provenzano – 12/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
LOUISE JOHNSON-CHAPMAN – 11/06/2018
Quick resolution, resulting in minimal disruption to our service. Fantastic, thank you. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Zoe Irvine – 11/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Craig – 11/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Adrian B – 08/06/2018
Sarah was really helpful and solved my issue really quickly. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rebecca Hoskins – 08/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
ahead – 08/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 07/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 07/06/2018
- 10/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Melissa Herrity – 07/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Marc Walters – 06/06/2018
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Adrian B – 06/06/2018
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Adrian B – 06/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Marc Walters – 05/06/2018
Very quick great – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Janis – 05/06/2018
Hilary is a pleasure to deal with – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Heather Graham – 05/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Andrew Murphie – 05/06/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Bill Agnew – 05/06/2018
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