Disappointed to find no checking of the ledger settings in ASM for posting to closed periods. I feel an error should be generated and some sort of checkbox to allow the check to be switched on or off. – Do you have any other feedback on the support service received?
Gordon Nelson – 30 Sep 13
Thank you Gordon for taking the time to provide feedback on our support service. We value all feedback, both positive and negative, as this is important in improving the service that we offer our customers. I am very sorry that you have been disappointed with the service that you have received on this occasion. I have spoken to the support technician who dealt with your call and I understand that the lack of any checking is a result of how the standard import routine works in Sage 200 and is therefore outwith our control, however we will speak to Sage on your behalf and log this with them as a request for change. I have also added this as a feature request to be considered for inclusion in future versions of the product. Thank you again for your valuable feedback.
Alyson McMenemy –
Lynne Lineen – 30 Sep 13
Excellent service handled with skill and dexterity – Do you have any other feedback on the support service received?
Spencer Brown – 30 Sep 13
As usual Darren was great, and sorted everything straight away – Do you have any other feedback on the support service received?
nigel – 30 Sep 13
rab – 27 Sep 13
Steven Donnachie – 27 Sep 13
kim dewar – 27 Sep 13
Support provided was great but I still have an issue with the files that Ronnie was dealing with. Will log another support call – Do you have any other feedback on the support service received?
Sandra Hunter – 26 Sep 13
Nickie Swaden – 26 Sep 13
Very helpful and very friendly – Do you have any other feedback on the support service received?
kim dewar – 26 Sep 13
Length of time taken for a call back ( rolled over to next day) – Do you have any other feedback on the support service received?
Sandra Hunter – 26 Sep 13
Sandra thank you for your feedback. We are very grateful for you taking the time to provide this feedback which is invaluable to us to ensure we meet our high customer service expectations. We investigate all feedback where our score is not at the high standard we want to achieve. Therefore, on this occasion we investigated the timeframe for your call back. We looked through our logs it does appear that we had responded to each of your phone calls, however appreciate that you believed that you had returned our call and were waiting for a call from ourselves. Therefore there appears to be some miscommunication which we can only apologise for. We are glad that your support issue was quickly resolved after speaking to one of our support representatives and we will use this feedback to improve our service in the future.
David Lindores –
Shona – 26 Sep 13
My call was dealt with fast and efficient. Many thanks – Do you have any other feedback on the support service received?
JULIE WESTERMAN – 26 Sep 13
irene yeung – 26 Sep 13
He even laughed at my joke – Do you have any other feedback on the support service received?
Morag McGowan – 25 Sep 13
Shona – 25 Sep 13
jon simpson – 24 Sep 13
Gordon Nelson – 24 Sep 13
Sandra Hunter – 24 Sep 13
Sandra Hunter – 24 Sep 13
Gordon Nelson – 24 Sep 13
Judith – 24 Sep 13
Shona – 24 Sep 13
Consistently Good. – Do you have any other feedback on the support service received?
Joyce Bell – 24 Sep 13
Chris Harris – 23 Sep 13
Thelma Lane – 23 Sep 13
Helene – 20 Sep 13
very helpful as always – Do you have any other feedback on the support service received?
Shona – 20 Sep 13
Sandra Hunter – 20 Sep 13
Shona – 20 Sep 13
Quick response on this issue. Thanks – Do you have any other feedback on the support service received?
Ken Reid – 20 Sep 13
Jacqueline Buckell – 19 Sep 13
Another great support help from Christopher Duffy. – Do you have any other feedback on the support service received?
Matthew Stacey – 19 Sep 13
Thelma Lane – 19 Sep 13
From first contact to solution was less than 1 hour – Do you have any other feedback on the support service received?
Mark Feneey – 18 Sep 13
resolved very quickly and by a knowledgeable member of staff – Do you have any other feedback on the support service received?
michelle cayley – 18 Sep 13
Very Helpful Thanks – Do you have any other feedback on the support service received?
Marion – 18 Sep 13
Jane Smith – 18 Sep 13
I was phoned back very quickly and Chris understood exactly what the problem was and called back within minutes when he had fixed the issue. – Do you have any other feedback on the support service received?
Julie Lang – 18 Sep 13
Craig Brown – 17 Sep 13
Victoria Jordan – 17 Sep 13
Slightly annoying to have to go through the problem in detail with someone who is no position to help but when the support staff member called back his knowledge was good and the problem was resolved quickly – Do you have any other feedback on the support service received?
Robbie Hart – 17 Sep 13
Thelma Lane – 17 Sep 13
Michelle Crisp – 16 Sep 13
irene – 16 Sep 13
Everything sorted in a most pleasant and efficient way. Thank you. – Do you have any other feedback on the support service received?
Agnieszka – 16 Sep 13
Murray Lindberg – 13 Sep 13
To be fair - you did nothing as I had sent the email to Eureka in error. – Do you have any other feedback on the support service received?
John Alexander – 12 Sep 13
Ryelle's service was as good as ever. – Do you have any other feedback on the support service received?
John Alexander – 12 Sep 13
Elizabeth Glackin – 12 Sep 13
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