Took three phone calls before I got someone that understood my issue. – Do you have any other feedback on the support service received?
- 6/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 6/10 – How satisfied were you with the overall support service provided?
Ken Reid – 02/10/2014
Thank you for your feedback and it was good to speak with you regarding the confusion on this call. We are now aware that you use an application method for providing access to your users via remote desktop as opposed to the standard process of access via an icon on the RDI . As discussed, we will update this information in our support records for your site to allow us to have this information for future.
Kindest regards,
Aileen Primrose
Aileen Primrose –