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  • 6/10 – How good were we at understanding your problem?
  • 8/10 – How well did we keep you informed of the status of your call?
  • 8/10 – How satisfied were you with the overall support service provided?


Person’s avatar

Hi Zsuzsa

As discussed, I just wanted to apologise that our support service didn't meet your expectations on this occasion. As you'll appreciate, the reports that required amending are very complex and this contributed to the time taken to fully understand your requirements.

We appreciate your feedback and it will be used to help to further improve our support service in the future. Please do not hesitate to let me know of any further issues.

Best regards,
Alan Miles

Alan Miles –