I realised what the user had done in error to cause the issue but Sarah was very helpful in finding a solution and applying it and kept me up to date on progress. – Do you have any other feedback on the support service received?

• 8/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?