Chris tried to install Business Intel on my computer but I have office 2013 so was unable to do this. Unhappy with outcome but not Chris' fault! – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 0/10 – How satisfied were you with the overall support service provided?