I reported the issue on Wednesday and was promised a call back. 24hrs later I called again because I had not had a call back. I have to push to get resolution there and then as opposed to being offered another 'call back.' The technician took hold of my computer and told me that I would get a call to be updated on the work, but that call didn't materialise either. On Friday, I called again and asked to speak to Kathryn to get this resolved. Thankfully it is now resolved, but I don't think that I should have had to do all the chasing! – Do you have any other feedback on the support service received?
- 7/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 1/10 – How satisfied were you with the overall support service provided?
Henry Bredin – 06/12/2013
Hi Henry, Firstly, I am sorry that you were disappointed with how we kept you up to date with the call on this occasion. We aim to provide the best service to all of our customers, we appreciate all feedback, both positive and negative so that we can go on improving the service provided. I have notified the support team of this so that we can address this for your future support calls. Once again thank you for your valuable feedback.
Chris Duffy –