I'm very happy to have the problem resolved & although it took a little time, I'm extremely pleased with the result. Alanna has been very patient. – Do you have any other feedback on the support service received?

• 9/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?