We consulted with Mark on how to resolve the issue. Mark understood the problem and we both agreed on action plan which remedied the problem. Thank you Mark for your assistance. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?