Please don't waste my time with these surveys until the complete system is showing details relevant to Hays Hydraulics as requested earlier – Do you have any other feedback on the support service received?
- 0/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Charlie Moir – 03/02/2015
Hi Charlie,
I have held discussions with our support and implementation team and investigated the cases raised since your system has gone live. I understand that there are a few issues mainly relating to document layouts and terminology within the system which you feel are not relevant to Hays.
As per our process, all documentation had been reviewed and signed off by your colleague prior to the system going live however I appreciate you were not present at this time due to unforeseen circumstances.
We are naturally keen to work with you and the team at Hays to ensure any issues are resolved in the most efficient manner and that the system works for you as required.
Many thanks,
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Stephen Murray
Stephen Murray –