Just that the first time I sent an email request this was somehow missed, so it took a lot longer to get logged than usual, and I had to chase (but this seems to be an email issue rather than specifically aimed at Sarah) Sarah was good at getting me the info I needed, and providing the technical assistance where relevant. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 8/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?