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10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Susan – 02/06/2014

Thanks Sarah, that was the best, especially for a Monday. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Alexander – 02/06/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Richard Wass – 28/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maureen Ferguson – 27/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maureen Ferguson – 27/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Irene McRobert – 27/05/2014

The 4 purchase invoices were imported into my sage 200 ;3 times over instead of pushed over , then Sarah had to credit them twice to correct in my purchase ledger. Because the invoices were imported, it has messed up my T2 vat report for partial exemption. In the past Eureka have helped me with a similar problem in a number of occassions & it only took them 10 mins to sort. – Do you have any other feedback on the support service received?

3/10 – How good were we at understanding your problem?
5/10 – How well did we keep you informed of the status of your call?
2/10 – How satisfied were you with the overall support service provided?

lIZ jACKSON – 23/05/2014

Thank you for your feedback and apologies for any inconvenience. I have spoken with the team involved and understand that there were two issues which caused a slight delay in your case being resolved. Both our support and development team were involved in investigating why the original import failed with a view to preventing any further manual input. During this process there was an uncharacteristic error on our part which led to incorrect information being imported into your system.

From discussing the case with Sarah I understand she did contact you immediately to notify you of her mistake before going on to resolve the issue.

Unfortunately on this occasion I appreciate we did not meet the level of service you have come to expect of us but will ensure this is addressed moving forward. Please do not hesitate to contact me on the office number if there is anything further I can do.

Stephen Murray – 23/05/2014

10/10 – How good were we at understanding your problem?
7/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Kay Dickson – 23/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Tom Marchant – 23/05/2014

whilst the problem was understood, and the contact was good, ultimately we were unable to sort the issue because it is a flaw in Act! – Do you have any other feedback on the support service received?

9/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

nigel reece – 23/05/2014

Issue resolved quickly and as always, learned something new. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Steven Ward – 22/05/2014

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Richard Wass – 22/05/2014

Sterling work from Ryelle as usual, but as I mentioned in another case I think the Fixed Assets module just needs some tweaking. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
7/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 22/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 22/05/2014

I think the Eureka Fixed Assets module could do with a bit of tweaking in both the reporting as well as the documentation. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
7/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 22/05/2014

We really appreciate your feedback. We were rather disappointed to read your comments relating to our out the box Fixed Assets module functionality. We were asked to create this Fixed Assets module by our customers and the Fixed Assets in on Version 1 which had great feedback from the customers who implemented this. We supplied the Fixed Assets Module free of charge to replace the existing product which was not compatible with the latest version on Sage 200. As you’re aware our product development never stands still, therefore we will continually improve functionality in this and all of our products. To allow us to do this we do appreciate your feedback so we can put our customers most popular functionality requests into future releases of the product.

Aileen Primrose – 28/05/2014

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Joyce Bell – 21/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 20/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 20/05/2014

Prompt service & extremely helpful with the resolution of the problem. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Marlon Shaw – 20/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Maureen Ferguson – 20/05/2014

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Alison Banks – 19/05/2014

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
9/10 – How satisfied were you with the overall support service provided?

Ivan Rodrigues – 19/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

zoe symington – 19/05/2014

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

anton laleendra – 19/05/2014

8/10 – How good were we at understanding your problem?
8/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

anton laleendra – 19/05/2014

Excellent service Thanks – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Diane Buchan – 19/05/2014

Excellent service Thanks – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Diane Buchan – 19/05/2014

8/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
8/10 – How satisfied were you with the overall support service provided?

ANTON LALEENDRA – 16/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gemma Mulholland – 15/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Fraser Gibson – 14/05/2014

Always a pleasure to deal with you. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

JULIE WESTERMAN – 13/05/2014

9/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Suranjith Fernando – 13/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Andrew Weir – 12/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Andrew Weir – 12/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Fraser Gibson – 12/05/2014

There wasn't a problem to start with just me being silly, sorry and thanks Susan – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Susan – 09/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

ashvin – 09/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

ashvin – 09/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Gordon Nelson – 08/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Ines Durante – 08/05/2014

9/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 08/05/2014

what can I say, if I was off the opposite sex then I would happily have Ronnie's children! – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Alexander – 07/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Andrea Haggerty – 07/05/2014

Good understanding of our problem and quickly resolved – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Robbie Hart – 06/05/2014

Very happy. Took time, but Ronald Meldrum got there. – Do you have any other feedback on the support service received?

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Paula Coatesworth – 06/05/2014

10/10 – How good were we at understanding your problem?
9/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

John Brock – 02/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Joanne – 02/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Amanda – 02/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Robbie Hart – 02/05/2014

10/10 – How good were we at understanding your problem?
10/10 – How well did we keep you informed of the status of your call?
10/10 – How satisfied were you with the overall support service provided?

Robbie Hart – 02/05/2014

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