I clearly explained what changes needed making but this rep seems to struggle to understand my requirements often. This is frsutrating as it has cost me much longer and him longer than it should have done. – Do you have any other feedback on the support service received?
- 1/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 2/10 – How satisfied were you with the overall support service provided?
Kenny Lant – 24/06/2020
Good Afternoon Kenny,
Thank you for your time on our call earlier this afternoon, your feedback is important to us and we apologise again for the miscommunication on this occasion.
If you have any further comments at all, please do not hesitate to get in touch.
Kind regards,
Jaclyn
Jaclyn Quinn –