I was able to speak with the person who answered the call, therefore my query was resolved immediately, rather than log the call and wait for someone to respond. This is normally around an hour which is quite frustrating when you are on a tight deadline and need an urgent response. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?