Yes completely dissatisfied with certain aspects of support we receive. I.E. it's beyond belief that we spend £20k plus on a system but cannot get tweaks here and there without additional cost that had we been able to try for at least a month these could have been done without additional cost. Also, if a problem cannot be fixed might as well blame other software. Completely dissatisfied! – Do you have any other feedback on the support service received?

• 0/10 – How good were we at understanding your problem?
• 5/10 – How well did we keep you informed of the status of your call?
• 0/10 – How satisfied were you with the overall support service provided?