Quick and helpful response from Eureka. The issue is not yet complete but this is likely to be due to a problem with our software integration. – Do you have any other feedback on the support service received?

• 8/10 – How good were we at understanding your problem?
• 9/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?