Even though i didn't explain it very well, Alanna picked up on what it was that i needed and was able to direct me to the right solution. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?