Ross responded to the query on the same day. He was very thorough in investigating the issue and updated us at every step of the way. We coordinated with our IT, and thanks to Ross, we managed to resolve the issue within 24 hours. Thank you for your help, Ross! – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?