Heather was very professional, helpful and followed thru with my issue(s) ... kept in touch whilst system was down ... supportive from that angle as well – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?